Yetunde Williams Email & Phone Number

London, United Kingdom

• Ensuring the agreed project methods, standards and processes are maintained throughout the project lifecycle.• Providing support, guidance, and oversight to project manager and project teams.• Co-ordinate the production of all reports and produce project summary reports.• Maintain risk and issue logs and change control records.• Quality check reports for errors before final submission.

Nigeria

Bridgelanes ltd is a financial company, providing financial service support to customers and clients on how to save and build capital.• Successfully exceeded individual KPIs with individual Customer service performance targets over 96%.• I was responsible in Delivering high-quality service to customers.• Actively participating in training programs to enhance knowledge of company’s products, systems, and customer service skills.• Consistently recognised for superior service delivery and “above and beyond” approach to meeting customer needs and always ensuring exceptional customer satisfaction. • Proactively identifying opportunities to cross-sell or upsell company’s products and services to customers based on their financial needs and goals; and providing accurate and relevant information to customers to help them make informed decisions.

Nigeria

Monese Limited is financial company that deals with forex, money exchange, loans, credit and providing financial advice to customers and clients.• Achieved consistently high customer satisfaction ratings, maintaining an average rating of 95% or above, through effective communication, problem-solving, and timely resolution of customer issues, resulting in enhanced customer loyalty.• Provided exceptional customer service via various channels such as phone, email, or live chat, actively listening to their needs, and offering appropriate solutions and guidance.• Identified situations that require additional expertise or attention and escalating them to appropriate departments or supervisors for prompt resolution.• Recognised for outstanding performance and received customer service awards for consistently exceeding performance targets and providing exception customer service.

• Took a ‘’big picture’’ approach to generate growth, drive accountability, and maintain routinely updated local government records. Supervised and organized registration of Corp members, assisted with monthly payroll.• Provided information and advice regarding career training activities.• Managed incoming calls daily, providing detailed information and resolving issues.

Masters Of Business Administration, Business/Commerce, General, 2:1

Masters Of Business Administration, Business/Commerce, General, 2:1

Bachelor'S Degree, Accounting