Yetunde Aromire Email & Phone Number

Lagos State, Nigeria

•Achieve 100% daily / weekly calls made• Reduce Customer Churn• % Increase in existing Customer revenue growth Rate (Upsell or Cross Sell)• % Repeat Purchase Ratio• Contribute to % Growth in subscriber’s base• Increase loyal Customer Rate• First Contact Resolution (FCR) 24hours max• Assist to improve customer retention to 95% monthly.• Assist to reduce churned customers quarterly (Customers not renewed after 90 days ofsubscription expiration).• Timelines in responding to client feedback / concerns• Answer incoming telephone calls, emails and web notifications from customersregarding concerns they may have with their service.• Make regular, outbound phone calls to existing/ new customer to prevent customerchurn• Support customers in resolving their issues in a timely manner• Adhere to Policy and Procedures as established within the department and the company• Create high level customer experience/customer satisfaction• Client acquisition Rate.• Customer relationship management.

Responsible for ensuring customer needs are met online for a seamless experience. Also act as a sales ambassador for online sales through telecalling.•Responsible for ensuring customer needs are met online for a seamless experience•Nurtured potential business relationships which resulted in higher conversion rates from prospects to clients.•Managed over 50 customer calls per day which increased sales by over 10 percent•Conducted market research, resulting in more targeted and effective leads.•Advised clients on optimum mix of products and distribution channels for greatest success.•Completed detailed reports on productivity; provided insights into lead conversion rates•Answer email and social media enquiry regarding company products and services•Leveraged market and competitor data to identify market opportunities and gaps.•Coordinated closely with sales team; understood their requirements and supplied suitable leads accordingly•Increased brand awareness with innovative social media campaigns for lead generation.•Developed strategic partnerships to boost lead count by networking at industry events.•Maintained strict confidentiality of all leads information to ensure data privacy compliance.•Identifying potential customers, maintaining relationship with existing clients as well as making code calls.•Trained junior team members on effective lead generation methods, optimizing team performance.

Lagos, Nigeria

Lagos, Nigeria

Responsible for making customers happy by offering a delightful experience through customer needs analysis, sales and cross-selling to drive growth and partnerships within assigned area•To act as a single point of contact for lead generation and inbound sales closure as well as general communication on Sales and services• To improve user awareness of products and services• Expertly led teams of 15 to successfully achieve productivity KPIs.• To manage user communication and escalating complaints and requests using defined procedures• Led weekly meetings, providing clear direction on project objectives.• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.• To enhance customer relationships, meeting organizational & operational objectives• Establish and maintain regular contacts with new and existing customers as to acquire new business• Telesales, unclosed leads, and non-interested leads (Hot, Warm and Cold).• Managed complex projects, ensuring high-quality outputs.• Delegated tasks to make best use of individuals' skills.• Collaborated with colleagues from different backgrounds to tackle new challenges.• Reported on team performance to higher leadership, proactively offering action for areas of improvement.• Improved team productivity by implementing efficient workflow strategies.• Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.

Victoria Island Lagos

Provide support for the entire sales team by keeping schedules and providing feedback, documentation and information. Responsible for making our customers happy and ensuring that the sales teams are well equipped to maximize their performance. Also generated leads and increased sales by 45%. •Responsible for making customers happy and ensuring that the sales teams are well equipped to maximize their performance.•Prepared sales presentations, impressing key clients and stakeholders.•Updated CRM systems with accurate customer information to enhance sales tracking.•Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.•Generated monthly sales forecasts which helped in inventory management.•Writing up accurate and grammatically correct sales correspondence•Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.•Preparation of sales reports and strategy presentation•Facilitated efficient communication between departments resulting in smoother workflow.•Facilitate product trainings for sales representatives.•Achieved decreased order processing time with proficient use of CRM tools.•Managed the preparation of sales reports to ensure up-to-date information availability.•Coordinated with marketing team, ensuring successful product launches.•Handled contract negotiation tasks for beneficial agreements.•Assisted in planning trade shows to increase brand visibility.•Maintained comprehensive database of customer contact details, easing communication processes.•Liaised regularly with logistics department to ensure timely deliveries.•Coordinated training sessions for new hires, ensuring faster integration into the team.•Input orders onto internal system to maintain updated sales records.•Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.•Managed logistics for sales events and trade shows.

22C Ligali Ayorinde Street, Victoria Island

Provided after-sales support to Customers to ensure a delightful experience with our services. •Ensure excellent Customer relationship management of clients for repeat businesses and possible referrals•Spearheaded major projects, yield significant improvements in efficiency and productivity.•Make calls to existing customers to inform them about their data plan usage•Ensure existing customers are retained on the network by attending to their requests and complaints•Introduced new product lines to increase company visibility in the market.•Attend to customer’s queries and complains in a timely and effective manner•Communicate new products/ promotional offers to customers•Activate customer on the CRM upon purchase/sales of new device•Identified growth opportunities, leading to business expansion.•Recharge customer’s account on the CRM upon exhaustion/ expiration•Answer incoming telephone calls, emails and web notifications from customers regarding concerns they may have with their service•Achieved increased customer satisfaction with focused marketing campaigns.•Make regular, outbound phone calls to the customers to prevent churn and bring back churned customers, under the supervision of Customer support Lead.

Customer Service Hero- Responsible for attending to customer enquiries, complaints and requests to delight them. •Ensuring exceptional customer service delivery at all times by attending to all customers including their complaints, enquiries and requests•Responded to customer queries and provided excellent customer service.•Offer strategic marketing approach that helps marketing staffs win more customers•Attending to customer’s enquiry and complaints and subsequent follow up with the appropriate unit•Generate debit card request on behalf of customers’ and upload all customers mandate•Conducted regular follow-up calls for improved customer retention rates.•Open customers’ account and issue Cheque booklet, savings withdrawal/deposit slips to customers•Ensure compliance with all regulatory requirements on opening of customer account e.g. KYC•Initiate opening and closing of all customers account•Ensuring regular correspondence with customers on new services•Delivered high-quality service with attention to detail and professionalism.•Liaised between customers and management for effective resolution of issues.•Maintained up-to-date knowledge about products and services, assisting in informed decision making.•Managed difficult customer situations for maintaining company reputation.•Handled multi-line phone system to facilitate timely response to inquiries.•Utilized strong communication skills for handling customer complaints effectively.•Facilitated smooth transactions by accurately processing sales and payments.•Improved customer satisfaction by providing prompt and efficient service.•Participated in meetings to discuss goals and sales target.

Ogunlana Drive Surulere

•Book keeping of all office correspondence •Clerical duties•Schedule meetings/appointments of all managerial personnel•Monitor all incoming and outgoing visitors that visits the office•Prepare memos and letters for office correspondence•Prepare sales order and forward it to respective departments of the company

Bachelor'S Degree, Mass Communication/Media Studies, 2Nd Class

Activities and Societies: member Anti-aids club

Bachelor Of Science (Bsc), Mass Communication/Media Studies

Activities and Societies: anti aids groupMember of Anti Aids Club

Diploma In Desktop Publishing, Microsoft Word, Excel, Powepoint

Microsoft Word, Power Point Presentation, Excel, Corel Draw