Yetunde Okunlade Email & Phone Number

England, United Kingdom

United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

• Ensured seamless event execution by setting up marquees and arranging tables, creating an inviting atmosphere that enhanced guest experiences.• Provided excellent customer service by greeting guests, directing them to tables, providing menus, and taking orders, leading to positive guest interactions and satisfaction.• Facilitated efficient food service by delivering food promptly to guests, contributing to smooth event flow and reducing wait times.• Improved beverage service by keeping bar areas fully stocked and taking drink orders, ensuring guests had an uninterrupted dining experience.• Enhanced guest dining experiences by skillfully opening wine bottles and serving drinks at tables, creating a polished and professional service.• Maintained a clean and organized venue by wiping down tables, clearing rubbish, and resetting spaces, ensuring the event area remained neat and welcoming throughout.

Birmingham, England, United Kingdom

Lagos, Nigeria

• Converted numerous prospects into loyal clients through consistent follow-ups and personalized solutions, significantly expanding the client base.• Resolved complex policy issues by guiding clients through the necessary steps to rectify problems, ensuring all pending policies were addressed and enhancing client trust.• Delivered exceptional customer service by clearly explaining insurance options, promptly answering queries, and successfully upselling products, resulting in high client satisfaction and retention.• Secured financial stability for families by promoting life and non-life insurance products, helping clients make informed decisions for their future protection.• Maximized client loyalty by identifying and offering premium discounts and savings opportunities, fostering long-term relationships and reducing policy cancellations.• Streamlined claims processing by assisting clients with paperwork and expediting resolutions, boosting customer confidence and satisfaction in the company’s services.• Maintained a professional demeanor during challenging interactions, enhancing transparency and trust with clients, ultimately contributing to improved customer relations.• Improved operational efficiency by keeping accurate records and promoting effective internal communication, leading to smoother office processes and enhanced customer experiences.

Lagos

• Ensured accurate financial processing by verifying daily payment requests and administering petty cash, leading to improved financial accountability across departments.• Streamlined payment operations by efficiently writing cheques for services on time, reducing delays and maintaining strong vendor relationships.• Organized and maintained comprehensive filing systems for various payments, including petty cash and foreign transactions, ensuring quick access to financial records and enhancing auditing processes.• Improved communication efficiency by managing internal and external correspondence, resulting in smooth coordination between departments.• Enhanced data management by maintaining precise computerized records on Symphony, ensuring up-to-date financial tracking and reporting.

Ibadan

• Contributed to successful audit planning by helping create detailed checklists and plans, ensuring audits were thorough and organized.• Performed accurate audit checks under guidance, ensuring financial records were verified and discrepancies identified, which improved reporting accuracy.• Enhanced compliance monitoring by reviewing company records and processes, ensuring adherence to internal policies and regulations.• Assisted in drafting insightful audit reports with actionable recommendations, helping the team improve internal controls and business practices.• Developed a strong understanding of auditing laws and standards through active participation in training sessions, enhancing my technical audit skills.• Collaborated effectively with the audit team, contributing to seamless execution of audit tasks and supporting the team in meeting

Master'S Degree, International Business With Human Resource Management

Bachelor'S Degree, Banking And Finance

O.N.D, Accounting

S.S.C.E