Gary Y. Email & Phone Number

Sunnyvale, Ca, Us

Design and create applications for better work experience for internal employees.Created walk up window application for the Global Service Desk to better both the technicians work experience and the internal customers visit experience.Created chat queue application for company use for IT support needs.Other applications include the Communications platform as well as the design of the notification platform.Continuation of the support of all applications with improvements and bug reports.

New York, New York, Us

Design and create applications for better work experience for internal employees.Created walk up window application for the Global Service Desk to better both the technicians work experience and the internal customers visit experience.Created chat queue application for company use for IT support needs.Other applications include the Communications platform as well as the design of the notification platform.Continuation of the support of all applications with improvements and bug reports.Supported the Enterprise Identity Management team with integration for internal identity using Okta.

Sunnyvale, Ca, Us

Be the first line of contact and solution for IT related issues locally and remotely for over 10 thousand employees worldwide which includes but not limited to:- Creating soft-phone accounts in Cisco Unified Communications Manager- White-listing of MAC addresses for corporate network access- Software and peripheral deployment- Access issue related to Active Directory- Triage or escalate issues which the team does not have access to resolveTroubleshoot the issues and empower users to help avoid and possibly fix the issue in the future.Update internal and external knowledge base.Assisted with company wide deployment of the current conferencing solution.Problem Management - Help identify problems and reach out to the teams that can fix the problem as well as help them test potential fixes.

Fort Mill, Sc, Us

Image Windows and Macs on both laptop and desktops and deploy the desktops.Assign and manage assets for hundreds of users.Assign Cisco Extension Mobility phone numbers and create profiles for hundreds of users.Use Active Directory to check and fix access issues.Provide users with requested tech equipment.

Inventoried over 100 technology supplies using SalesforceImaged and Installed new hardware in older model MacsHelped install new computer labs with at least 8 iMacs in each lab.Helped clean database using Demand Tools.

Project Assistant in Emergency Management Division of The McMullen Company:Researched, analyzed, edited, proof read, quality assured, and finalized different city Emergency Response Plan from conception to completion.Administrative Assistant for The McMullen Company:Managed and maintained all technology for entire small office including:Computers - hardware upgrade, networking, and maintenancePrinters - changed ink and toner cartridges for inkjet and laser printers, changed drum for laser printersRouter - maintained network connection for all computersSynced and maintained president's Window's smartphone in working conditionPrepared photographic evidence for a number of legal casesorganized and maintained fire and building codescreated brochures for training classes offered by The McMullen CompanyEmergency Management Division (EMD) of The McMullen Company (TMC), a sub division which creates Emergency Management Plans for different governmental and private organizations.

Bachelor Of Arts, Philosophy

Cnit Certificate, Information Technology