Esdras Gervais Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

Whitby, Ontario, Canada

- Managed new user account creation and facilitated hardware deployment for new hires using Windows Server/Active Directory.- Configure, install and image laptops and desktops using Dell OS recovery tool, bootable USB, and Windows Deployment Services (WDS).- Provided responsive Tier 1 client support, resolving a wide range of technical issues.- Record administrative tasks promptly, and documenting task details in a ticketing system (Dell KACE).- Addressed A/V issues and supported the deployment of audio/visual equipment for events and meetings.- Contributed to various small-scale projects, such as asset validation and hardware firmware upgrades.- Occasionally traveled to various sites such as Brooklyn Community Centre and Library, Whitby Fire Station 1,2 and 3 supported by the town's network to address and resolve a diverse range of technical issues.

Oshawa, Ontario, Canada

- Performed troubleshooting and resolved different technical issues following user manuals and applying problem-solving strategies according to industry best practices.- Used incident management / helpdesk software (JIRA) to provide multilevel client support.- Developed business communication and customer service skills to provide user support by responding to written, spoken, or visual messages in an effective manner.- Used Python and C++ to program: BMI Calculator, Pizza Pi-Selection, Bowling Scores, Temperature Conversion GUI Application, GPA Calculator. (See codes in my GitHub) - Created a website using HTML, CSS, PHP, and PostgreSQL directly on DC server: http://opentech.durhamcollege.org/webd2201/gervaise/index.php- Created and developed a database that aims at monitoring the usage rate of Boeing 737-800 and Boeing 737 Max 8 between WestJet and Southwest Airlines. For this project, I used MySQL, Excel, and Microsoft Access.- Customized virtual networks, clustering virtual machines, storage, partition and migration for VMware and Microsoft, type 1, and type 2 hypervisors. - Configured, managed, and troubleshot enterprise services such as DNS, DHCP, RRAS, IPsec, DFS, WSUS, IPv6, NAP, and new server performance monitoring tools. - Used PowerShell to script for system administration and automation such as task scheduling, Windows Systems Administration, User management and Windows Networking.- Completed a project management course focusing on how to initiatiate, manage and support a project in a business environment.

Whitby, Ontario, Canada

- Understood, supported, and executed all work in a safe manner.- Contribute to a culture that promotes safety as its overriding priority.- Took on the responsibility to train over 5 employees to support other shifts.- Assisted in creation of new 3D materials/tools to reduce chairs defects.- Suggested key improvements related to inspection methods and product quality.- Worked in a safe manner while keeping a cleaned area during and after the workshift.- Learned and mastered the execution of assigned tasks on all trained equipment.- Completed QA reports and additional documentation for chairs defects issues daily.- Worked well independently and with coworkers, supervisors, and team lead.

College Diploma, Computer Systems Technology

Completed Courses: Computer Hardware and Software; Data Comm & Networking; Intro to Databases, Intro to Programming( Python), Linux, OOP/.

Programme International De Préparation Aux Acceptée Études Postsecondaires Canadiennes, Canadian Studies

Completed a 3-month course series on the core competencies in English, French, Math, Expression (Reading, Writing, and Speaking).