Yannette Cole (She/Her/Hers) Email & Phone Number

Madison, Wisconsin, United States

2023-2024 Vice-President of City Council 2024-2025 President of City Council

Madison, Wisconsin Area

• Maintain integrity of the applications and associated system environments needed to support NeuWave Medical
• Troubleshoot software issues in conjunction with Information Systems & software support
• Perform application upgrades including planning and scheduling, testing of systems for Epicor, SalesForce, Concur and other applications as necessary.
• Coordinate the addition of new system tools such as Unity & OneMD Service and Repair systems to support the growth of sales related territory/hospital alignment, inventory, standard cost, automated communications &.
• Define configuration specifications and business analysis requirements to improve monitoring, to discover issues and to deliver better value to the customer
• Design, document and maintain system processes and define reporting requirements

Madison, Wisconsin Area

• As System Administrator, I configure SalesForce to convert business processes into system workflows to meet business requirements. Configuration of the system includes creating custom objects, page layouts, custom.
• Create and customize Fishbowl Inventory reports using iReport and SQL. Use Fishbowl Schedules to extract data to be uploaded to SalesForce using the Jitterbit tool.
• Configure Concur Expense & Travel to fit business needs. Manage user setup, training and support. Run month end reports and Sunshine Act compliance reporting.
• Other functions include distribution of iPads and applications related to the business. Provide support for iPads and Surface systems.

• SAP / IT Business Analyst (2010-2012)
• Work closely with users and Subject Matter Experts in the areas of SAP Sales & Distribution and Purchasing by mapping business processes, identifying process deficiencies, working on process improvements such as.
• Create various sales and production reports using SAP Query and Oracle SQL Developer in order to satisfy the business needs to manage month-end activities, to keep track of product sales trends for Senior Management.
• Perform local part of change management process (ITSM) as a Change Requestor by serving as a liaison between SAP business users and IT/SAP configuration experts and by managing ticket creation, follow up.

• Provided excellent customer service by clearly and accurately communicating to customers, their order status and any other information pertaining to their order.
• Entered customer orders for standard and custom product into the legacy system (Atlas) and process sales order in the SAP system
• Before SAP Integration, generated weekly sales analysis reports using Microsoft Dynamics CRM; created and ran CRM views, worked closely with the sales team on CRM leads follow ups and created sales quote.
• Using Microsoft Excel and Access database, generated reports for various members of Marketing, Finance and Management from the legacy system (Atlas) and SAP by exporting, combining and analyzing data in order to.
• As the Sales and Distribution (SD) Lead, supported a successful and on-time integration of SAP by working with SAP developers to define system and business requirements; by completing test cases and user acceptance.
• As the SAP SD Subject Matter Expert (SME), provided specialized support for testing and integration of Global systems, product launches and identified process improvements such as the use and mapping of SAP text fields.

• Prepared sales quotations for all customers and managed all Master Sales Agreements, negotiated terms and conditions with customers and their lawyers and developed Access database to keep track of all legal.
• Prepared weekly and quarterly sales analysis reports using multiple database reports tools such as Access, Discoverer and Crystal Reports
• Using production legacy system (Invader) entered orders for on the shelf product and custom (SNP) orders and provided clear and accurate information to customers regarding their order status and any other order related.
• Developed SOP and training materials to support bussiness’s compliance with ISO 13485:2003.

Contract Administration

Liberal Studies (Science & Math)

Computer Sciences