I am a professional with 8 years of experience in the commercial, planning and strategy areas, currently specializing and looking for an opportunity in the business intelligence area.During my professional experience I was able to carry out activities such as:• Market vision analyzing competition to identify opportunities;• Business management, understanding the segment strategy and portfolio management with a customer vision and owner attitude;• Planning and organization, execution of activities with discipline and efficiency to guarantee deadlines, best results, value and customer relationships;• Facing problems with balance and reacting respectfully in conflictual situations;• Risk management taking care of details that may interfere with objectives;• Knowledge about portfolio results in financial management such as Income Statement, processes, risks, production and profitability;• Credit and risk management, with knowledge of the credit cycle and identifying business opportunities in the portfolio;• Portfolio management with discipline and responsibility, minimizing financial losses and ensuring sustainable results;• Consultative service to other business directors with the aim of presenting tools and solutions that support cost reduction and increased employee productivity;• Performance and development of behavioral skills assessment programs;• Monitoring the strategic plan and tactical control guidance;Results:• Promoted to Relationship Manager (1 year and 4 months), after 7 months with the company I was backup portfolio manager.• Leverage the NPS level to achieve a level of excellence in the 2023 cycle through strategic plans and metrics for customer satisfaction.• Average delivery of recovery productivity levers in 2023 of 131% and keeping the portfolio's credit cost stable above the 130% level• Participated in the implementation of the management and administrative control system at the commercial establishment, involving the integration of process optimization tools. Reducing costs and managing risk, mitigating losses and increasing the quality and sustainability of deliveries. • I have advanced knowlloge of full office such as Excel, Power Point, Word and Outlook, Power BI, SQL, Scrum, SAP, Salesforce, CRM.• I have advanced/fluent English and basic Spanish.• Graduated in Administration/Business and studying an MBA in Project Management at IBMEC.My contact:ygor.jsilva@yahoo.com
