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Ygor Silva Email & Phone Number
Ticket Operations Manager
at
Hepta Tecnologia e Informática
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Ticket Operations Manager
Location
São Paulo, Brazil
Company size
Who is Ygor Silva? Overview
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Quick answer
Ygor Silva is listed as Ticket Operations Manager at Hepta Tecnologia e Informática, a with 628 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Ygor Silva.
Ygor Silva previously worked as Ticketing Manager at Btg Pactual and Analista Service Desk at Btg Pactual. Ygor Silva holds Bacharelado, Análise E Desenvolvimento De Sistemas from Estácio.
Company email context
Email format at Hepta Tecnologia e Informática
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Hepta Tecnologia e Informática
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Profile bio
About Ygor Silva
Systems Analysis and Development student, with knowledge in the following areas:• Python Programming Language for data analysis, databases and Business Intelligence using libraries such as Pandas and Numpy.• Python for building websites using Frameworks like Flask.• Python for automation - web-scraping with Selenium.• Power BI for dashboard generation, ETL, process control and graphical analysis.• Database: SQL Server - relational databases, record ordering, aggregation functions, joins and table queries.• Learning Excel from basic to advanced to generate pivot tables and structures.• AWS Cloud Fulfillment Introduction Course.• Operating Systems: Windows.• Software and Development Tools: Visual Studio Code, Pycharm, Microsoft Office.•Personal and academic projects on data in my github portfolio.Knowledge of tools:• Office pack• Excel - Basic• Power BI• SQL Server• Linux• Git• Notion•Microsoft Power Automate Desktop - RPA🎓Learning englishStudying - Systems Analysis and DevelopmentStudying - Power BI (Advanced)Studying - Python (Advanced)Studying - SQLEnglish: Basic/intermediate│ Business Intelligence | Data Analyst | Power BI│ machine learning | ETL | Data Analyst | Database | SQL Server | Git - Git Hub | Python | Cloud Fulfillment AWS | Data extraction | Data Modeling |
Current workplace
Ygor Silva's current company
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Hepta Tecnologia E Informática
5 roles
Ygor Silva work experience
A career timeline built from the work history available for this profile.
Ticketing Manager
CurrentAtividades e responsabilidades: Atribuição de tickets, monitorar canais de contato, sinalizar desvios operacionais, envio de relatórios dos indicadores, atualização e criação de documentos na base de conhecimento, identificar e atualizar os itens do catálogo do Jira, atuação em incidentes críticos e escalonamento técnico (ou hierárquico) , ponto focal para dúvidas técnicas, colaboração nas atividades da qualidade, planejar treinamentos, apoio no processo de gerenciamento de crises e registro no diário de bordo, atuação nos chamados n1 e n2 quando necessário. Consultas em PostgreSQL e transformação do formado JSON, desenvolvimento de dashboards em Power BI para visão em RealTime, desenvolvimento de planilhas automatizadas para reports D-1. Criação de escalas e dimensionamento, apresentações corporativas, levantamento dos indicadores de nível de serviço e SLA. Reuniões de Kickoff e alinhamento de processos em Bizagi.Identificar e automatizar processos RPA, monitoramento contínuo e otimização de processos para garantir eficiência e sucesso a longo prazo.
Jun 2024 - Present
Analista Service Desk
CurrentAtividades e responsabilidades: Análise e Troubleshooting em sistemas, consulta na base de conhecimento (KBs) em Confluence, rotina de abertura e fechamento de chamados em Jira, assim como o direcionamento e parametrização na plataforma. Criação de grupos de distribuição em Exchange. Processo de inclusão de funcionários (Check User Necessities) e mudanças de área. Também meu primeiro contato com MS PowerApps (Sharepoint e Power BI). Formalização de e-mail para escritório externo (Inglês e Espanhol)
Sep 2023 - Present
Service Desk
Current
Sep 2023 - Present
Operador De Produção
Current
May 2019 - Present
Team & coworkers
Colleagues at Hepta Tecnologia e Informática
Other employees you can reach at hepta.com.br. View company contacts for 628 employees →
RC
Ricardo Conceição
Colleague at Hepta Tecnologia E InformáticaBrazil
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JL
Jefferson Lucas
Colleague at Hepta Tecnologia E InformáticaManaus, Amazonas, Brazil
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FD
Flavia Dutra
Colleague at Hepta Tecnologia E InformáticaLago Sul, Federal District, Brazil
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FR
Fabio Rubim
Colleague at Hepta Tecnologia E InformáticaManaus, Amazonas, Brazil
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AS
Anderson Silva
Colleague at Hepta Tecnologia E InformáticaSantarém, Pará, Brazil
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AS
Antonio Stanislaw Dos Santos
Colleague at Hepta Tecnologia E InformáticaTeresina, Piauí, Brazil
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LD
Leonardo Da Chaves
Colleague at Hepta Tecnologia E InformáticaBrasília, Federal District, Brazil
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LV
Lucas Vasconcelos
Colleague at Hepta Tecnologia E InformáticaBrasília, Federal District, Brazil
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RC
Rogério Carlos
Colleague at Hepta Tecnologia E InformáticaFederal District, Brazil
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LM
Leandro Miranda
Colleague at Hepta Tecnologia E InformáticaFederal District, Brazil
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Ricardo Conceição
Colleague at Hepta Tecnologia E InformáticaBrazil
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JL
Jefferson Lucas
Colleague at Hepta Tecnologia E InformáticaManaus, Amazonas, Brazil
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FD
Flavia Dutra
Colleague at Hepta Tecnologia E InformáticaLago Sul, Federal District, Brazil
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FR
Fabio Rubim
Colleague at Hepta Tecnologia E InformáticaManaus, Amazonas, Brazil
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AS
Anderson Silva
Colleague at Hepta Tecnologia E InformáticaSantarém, Pará, Brazil
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AS
Antonio Stanislaw Dos Santos
Colleague at Hepta Tecnologia E InformáticaTeresina, Piauí, Brazil
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LD
Leonardo Da Chaves
Colleague at Hepta Tecnologia E InformáticaBrasília, Federal District, Brazil
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LV
Lucas Vasconcelos
Colleague at Hepta Tecnologia E InformáticaBrasília, Federal District, Brazil
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RC
Rogério Carlos
Colleague at Hepta Tecnologia E InformáticaFederal District, Brazil
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LM
Leandro Miranda
Colleague at Hepta Tecnologia E InformáticaFederal District, Brazil
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2 education records
Ygor Silva education
Bacharelado, Análise E Desenvolvimento De Sistemas
Education record
FAQ
Frequently asked questions about Ygor Silva
Quick answers generated from the profile data available on this page.
What company does Ygor Silva work for?
Ygor Silva works for Hepta Tecnologia e Informática.
What is Ygor Silva's role at Hepta Tecnologia e Informática?
Ygor Silva is listed as Ticket Operations Manager at Hepta Tecnologia e Informática.
Where is Ygor Silva based?
Ygor Silva is based in São Paulo, Brazil while working with Hepta Tecnologia e Informática.
What companies has Ygor Silva worked for?
Ygor Silva has worked for Hepta Tecnologia E Informática, Btg Pactual, Cadmus Soluções Em Ti, and Mercedes-Benz Caminhões E Ônibus.
Who are Ygor Silva's colleagues at Hepta Tecnologia e Informática?
Ygor Silva's colleagues at Hepta Tecnologia e Informática include Ricardo Conceição, Jefferson Lucas, Flavia Dutra, Fabio Rubim, and Anderson Silva.
How can I contact Ygor Silva?
You can use AeroLeads to view verified contact signals for Ygor Silva at Hepta Tecnologia e Informática, including work email, phone, and LinkedIn data when available.
What schools did Ygor Silva attend?
Ygor Silva holds Bacharelado, Análise E Desenvolvimento De Sistemas from Estácio.
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