Ygor Silva
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Ygor Silva Email & Phone Number

Ticket Operations Manager at Hepta Tecnologia e Informática
Location: São Paulo, São Paulo, Brazil 5 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Role
Ticket Operations Manager
Location
São Paulo, São Paulo, Brazil
Company size

Who is Ygor Silva? Overview

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Quick answer

Ygor Silva is listed as Ticket Operations Manager at Hepta Tecnologia e Informática, a company with 628 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Ygor Silva.

Ygor Silva previously worked as Ticketing Manager at Btg Pactual and Analista Service Desk at Btg Pactual. Ygor Silva holds Bacharelado, Análise E Desenvolvimento De Sistemas from Estácio.

Company email context

Email format at Hepta Tecnologia e Informática

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Hepta Tecnologia e Informática

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Profile bio

About Ygor Silva

Systems Analysis and Development student, with knowledge in the following areas:• Python Programming Language for data analysis, databases and Business Intelligence using libraries such as Pandas and Numpy.• Python for building websites using Frameworks like Flask.• Python for automation - web-scraping with Selenium.• Power BI for dashboard generation, ETL, process control and graphical analysis.• Database: SQL Server - relational databases, record ordering, aggregation functions, joins and table queries.• Learning Excel from basic to advanced to generate pivot tables and structures.• AWS Cloud Fulfillment Introduction Course.• Operating Systems: Windows.• Software and Development Tools: Visual Studio Code, Pycharm, Microsoft Office.•Personal and academic projects on data in my github portfolio.Knowledge of tools:• Office pack• Excel - Basic• Power BI• SQL Server• Linux• Git• Notion•Microsoft Power Automate Desktop - RPA🎓Learning englishStudying - Systems Analysis and DevelopmentStudying - Power BI (Advanced)Studying - Python (Advanced)Studying - SQLEnglish: Basic/intermediate│ Business Intelligence | Data Analyst | Power BI│ machine learning | ETL | Data Analyst | Database | SQL Server | Git - Git Hub | Python | Cloud Fulfillment AWS | Data extraction | Data Modeling |

Current workplace

Ygor Silva's current company

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Hepta Tecnologia e Informática
Hepta Tecnologia E Informática
Ticket Operations Manager
State of Paraná, Brazil
Website
Employees
628
AeroLeads page
5 roles

Ygor Silva work experience

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Ticketing Manager

Current

Atividades e responsabilidades: Atribuição de tickets, monitorar canais de contato, sinalizar desvios operacionais, envio de relatórios dos indicadores, atualização e criação de documentos na base de conhecimento, identificar e atualizar os itens do catálogo do Jira, atuação em incidentes críticos e escalonamento técnico (ou hierárquico), ponto focal para.

Jun 2024 - Present

Analista Service Desk

Current

São Paulo, Brasil

Atividades e responsabilidades: Análise e Troubleshooting em sistemas, consulta na base de conhecimento (KBs) em Confluence, rotina de abertura e fechamento de chamados em Jira, assim como o direcionamento e parametrização na plataforma. Criação de grupos de distribuição em Exchange. Processo de inclusão de funcionários (Check User Necessities) e mudanças.

Sep 2023 - Present
Team & coworkers

Colleagues at Hepta Tecnologia e Informática

Other employees you can reach at hepta.com.br. View company contacts for 628 employees →

2 education records

Ygor Silva education

Bacharelado, Análise E Desenvolvimento De Sistemas

O curso de Tecnologia em Análise e Desenvolvimento de Sistemas é uma graduação de nível tecnológico que torna o estudante apto a projetar.

FAQ

Frequently asked questions about Ygor Silva

Quick answers generated from the profile data available on this page.

What company does Ygor Silva work for?

Ygor Silva works for Hepta Tecnologia e Informática.

What is Ygor Silva's role at Hepta Tecnologia e Informática?

Ygor Silva is listed as Ticket Operations Manager at Hepta Tecnologia e Informática.

Where is Ygor Silva based?

Ygor Silva is based in São Paulo, São Paulo, Brazil while working with Hepta Tecnologia e Informática.

What companies has Ygor Silva worked for?

Ygor Silva has worked for Hepta Tecnologia E Informática, Btg Pactual, Cadmus Soluções Em Ti, and Mercedes-Benz Caminhões E Ônibus.

Who are Ygor Silva's colleagues at Hepta Tecnologia e Informática?

Ygor Silva's colleagues at Hepta Tecnologia e Informática include Helio Gomes, Guilherme Vezolle, Alexander Duarte Rodrigues, Cintia Cirino, and Adriano Ribeiro Rosário.

How can I contact Ygor Silva?

You can use AeroLeads to view verified contact signals for Ygor Silva at Hepta Tecnologia e Informática, including work email, phone, and LinkedIn data when available.

What schools did Ygor Silva attend?

Ygor Silva holds Bacharelado, Análise E Desenvolvimento De Sistemas from Estácio.

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