Ygor Ventura Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

• Reviewing, analyzing, and flagging content (text, images, and videos) for policy violations, harmful material, or misinformation, ensuring a safe and compliant online environment;• Staying updated on evolving policies and guidelines, applying these consistently to safeguard the integrity of platforms and ensure user trust;• Conducting deep-dive assessments of content accuracy and reviewer performance, assuring a high level of productivity and quality scores over 99%;• Collaborating with fellow reviewers, offering guidance to junior team members, and sharing best practices to maintain high standards of review efficiency and accuracy.

Lisbon, Portugal

• Diagnose and troubleshoot customer problems, escalating complex issues to higher-level support or relevant departments when necessary. Ensure that all problems are resolved efficiently and effectively, aiming for a first-contact resolution whenever possible;• Gather and analyze customer feedback, identifying trends and areas for product or service improvement. Collaborate with internal teams to ensure that customer insights contribute to the enhancement of offerings;• Build and maintain positive relationships with customers, ensuring they feel valued and supported. Follow up on unresolved issues and ensure customer satisfaction post-resolution;• Participate in ongoing training sessions to improve product knowledge, customer service skills, and familiarity with new tools and technologies.

Cordeiro, Rio De Janeiro, Brasil

• Introduce students to different cultures and perspectives through literature, discussions, and projects.Promote cultural sensitivity and awareness by exploring various English-speaking countries and their customs;• Stay updated with the latest trends and best practices in English language teaching and attend workshops, conferences, and seminars to enhance teaching skills and knowledge;• Utilize various teaching methods, such as lectures, discussions, and multimedia presentations, to engage students and enhance their learning experience and adapt teaching strategies to accommodate different learning styles and abilities;• Provide constructive feedback to help students improve their language skills and encourage/motivate students to achieve their academic goals;• Great communication style, patience and creativity.