Gestão da equipe de vendas, desenvolvimento e acompanhamento de desempenho, desenvolvimento de estratégias de vendas, identificação de mercados-alvo garantindo o alcance das metas e relacionamento com clientes.

Responsável por prospectar, contatar e converter clientes em potencial. Apresentar os produtos e serviços de segurança residencial e empresarial, destacando seus benefícios e soluções personalizadas para as necessidades de cada cliente. Utilizo técnicas de vendas consultivas, ouvindo atentamente as necessidades do cliente, oferecendo as melhores opções e fornecendo um excelente atendimento para garantir a satisfação do cliente e fechar negócios.

Coordenar e supervisionar o transporte de mercadorias, garantindo que os prazos sejam cumpridos e que as entregas ocorram de maneira segura e eficiente. Monitorar e otimizar a utilização da frota, visando à redução de custos e ao aumento da produtividade. Estreita colaboração com fornecedores, transportadoras e equipe interna, assegurando que os processos de carregamento, descarregamento e armazenamento sejam executados de forma adequada. Realiza análises de desempenho logístico, identifica oportunidades de melhoria e implementa soluções para aprimorar a eficiência operacional.

- Managed team of 12 employees, overseeing hiring, training, and professional growth of employees.- Identified issues, analyzed information and provided solutions to problems.- Adhered to social distancing protocols and wore mask or face shield.- Maintained energy and enthusiasm in fast-paced environment.- Maintained excellent attendance record, consistently arriving to work on time.- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.- Proved successful working within tight deadlines and fast-paced atmosphere.- Improved operations through consistent hard work and dedication.- Resolved conflicts and negotiated mutually beneficial agreements between parties.- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization,performance measurement and outsourcing approaches.- Managed distribution network and teams, logistics, trade compliance and warehouse management.- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.- Implemented and managed KPI's, logistics processes and costs.- Negotiated with suppliers and vendors about contracts, policies and deadlines.- Performed event coordination for larger parties and gatherings.- Provided primary customer support to internal and external customers.- Managed inventory and asset control.

- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight compliance.- Processed and entered customer orders into database and provided proactive customer service foraccounts.- Managed product output and input control, inventory.- Coordinated daily receving operations, expeditions, coastal shipping, imports and crossdocking.- Generated documentation and information required for customer shipments.- Provided primary customer support to internal and external customers.

- Individual entrepreneur reponsible for sales, client prospects and customer services.- Improved operations through consistent hard work and dedication.- Used critical thinking to break down problems, evaluate solutions and make decisions.- Offered friendly and efficient service to customers, handled challenging situations with ease.- Developed and maintained courteous and effective working relationships.- Worked flexible hours; night, weekend, and holiday shifts.- Prepared customer invoices, accepted payments and processed refund and cancellation requests.

- Assisted passengers with claims for lost and damaged luggage.- Collaborated with internal team to facilitate safe and on-time departure.- Provided announcements to passengers to explain baggage procedures.- Answered incoming phone calls and developed friendly rapport with callers while answering questions,making recommendations and leading conversations to bookings.- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.- Prepared customer invoices, accepted payments and processed refund and cancellation requests.- Developed and maintained courteous and effective working relationships.- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage andassigning seats.- Verified identification and travel documents to efficiently board passengers for on-time departure.- Used airline computer system to create airline tickets and boarding passes.- Coordinated with ramp agents to successfully store, remove and transport customer baggage.