Yigit Kalyoncu Email & Phone Number

Offenbach, He, De

Offenbach, Hesse, Germany

• Develop and implement a proactive and customized account management strategy that considers client specific requirements & relevant opportunities• Establish strong communication channels with clients, thoroughly examine each client & identify roadblocks and growth opportunities• Reach out to clients that have been dormant, identify and address issues and reactivate clients• Analyze internal processes & improve them to increase efficiency

Berlin, Germany

• Gained valuable insights into inner working procedures of an SaaS and tech company• Assisted customers in troubleshooting and resolving technical issues• Collaborated with both customer facing & technical teams to ensure customer requests were addressed in a timely manner• Gathered customer feedback to help improve the product and services offered

Ankara, Turkey

• Oversaw all Sales & Marketing Activities • Managed a 4 person sales team, identified strengths of each team member and utilized them, provided constructive feedback & functioned as a bridge between management and the sales team, ultimately helping the team successfully meet and exceed sales targets• Onboarded new team members, created documentation and procedures for onboarding which decreased the time needed for them to fully show their potential• Assisting in establishing thorough business development & marketing strategy, which resulted in the creation of new sales channels• Improved the customer success strategy to help the team become more proactive, pin down problematic areas as well as opportunities and increase customer retention, sales volume and loyalty for current clients• Orchestrated the tender participation process for supermarket and stationery chains (Carrefour, Migros, Metro etc.), ensured the processes went smoothly by coordinating various departments and maintaned and improved company share within these tenders

Ankara, Turkey

• Managed key export & e-commerce accounts which correspond to more than half of the sales volume • Established and carefully nurtured e-commerce sales channels (Amazon, Trendyol) & helped develop products specifically for e-commerce, created internal procedures and processes towards e-commerce, ultimately making e-commerce a very significant revenue source for the company• Implemented a thorough & proactive export account management and customer success strategy, carefully analyzed client grievance s and utilized company's unique assets to alleviate them, tripling the export sales volume within 2,5 years.• Improved overall account management processes & increased the efficiency• As official distributor of our sister company KUM GmbH & Co., helped them increase their market share in Turkey & increase their brand recognition both through traditional & e-commerce channels• Helped develop analytical & data based pricing & stock keeping strategies & helped the company manage stock more efficiently, also impacting the manufacturing practices

Ankara, Turkey

• Handled import & export procedures and documentation (mainly export)• Collaborated with the sales team to ensure export products were prepared and shipped within the requested time frame to increase customer satisfaction• Helped the sales team improve relations with sales clients by establishing better communication among all stake holders. • Conducted researched for purchasing• Was in charge of preparing for & attending international trade fairs and expos, and handled all aspects of the processes in coordination with the relevant parties• Prepared documentation, introduction notes & talking points which emphasize the positive and unique aspects of the company in order achieve better results from contacts at trade fairs.

Ankara, Turkey

• Assisted senior members of the team in import and export documentation and market research• Kept track of all open import and export procedures at different phases of the process

Los Angeles, California, United States

• Worked on 20+ media productions in various different departments, mainly in the camera department• Produced & directed 4 Short Films• Gained significant on set experience

Ankara, Turkey

• Worked as a freelance translator while studying business administration• Translated 100+ television productions such as National Geographic documentaries and Cartoon Network programs for dubbing• Helped with the localization of well known cartoon shows from Cartoon Network

Bachelor Of Science (B.S.), Business Administration And Management, General

Master Of Fine Arts (Mfa), Cinematography And Film/Video Production

International Baccalaureate