Alice Chiang Email & Phone Number

Toronto, Ontario, Canada

End-to-end delivery management of IT projects in client environments (Telecommunications and Loyalty Rewards)Responsibilities:- Project management, thought leadership and delivery- Vendor and people managementKey Projects- Delivered projects to support the client’s Digital Transformation Strategy (cloud migration). This included upgrading the operating system, software, tools and utilities on supporting infrastructure and systems.- Delivered projects to support a Telecommunications company’s Billing Modernization strategy. This included changes to the Enterprise Data Warehouse and supporting systems.

Cape Town, Western Cape, South Africa

End-to-end delivery management of IT projects in a client environmentResponsibilities:- Project management and delivery accountability- Account Management, including sales support- Line and performance managementKey Projects- MI Analytics and Insights Implementation - design and implementation of an analytics solution to provide retail insights for a company in the energy sector- POPIA Compliance Support - supported client in the energy sector with becoming POPIA compliant through conducting gap assessments and providing recommendations- Fraud Prevention and Private Banking Servicing - provided consulting services to a digital bank to improve servicing to Premium client sector, provided Delivery Management capability to oversee work in projects to reduce fraud

Cape Town Area, South Africa

Leading and managing project teams to deliver IT projects in a client environmentResponsibilities:- Project Management (including project planning and costing)- Analysis of processes, information and technology- Risk and Issue Management- Client Delivery and Stakeholder Relationship Management- Change and Communication Management and Delivery

Analysis and delivery on projects across various stages of the project life cycle.Responsibilities:- Project management and administration- Analysis of processes, information and technology- People change management- Requirements elicitation and faciliation of requirements gather workshops- Risk and Issue Management

Experience in the payment processing industry working for a large, multinational payment processing company. Responsibilities included conducting interviews with business users to gather requirements, compiling specifications for application developments and changes.

US client experience working to provide support and consulting services to a leading commercial real estate company.Responsibilities included: support for MRI Real Estate ERP and interfacing systems, problem solving, planning, tracking risk and issue management, analysis, training and quality assurance.

Experience in retail, oil and gas, financial services and FMCG sectors.Responsibilities included performing IT security controls reviews to support financial audits. Data analysis and automated data testing.