Yvonne Harrop Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto

Toronto, Canada Area

Support businesses in achieving their objectives through people-performance.Areas of expertise:□ Coaching and Facilitation □ Leadership Development□ Instructional Design and Evaluation□ Change Management□ Organizational Development□ Performance Assessment

Toronto, Canada Area

Sets the standard for Performance and Learning professionals in Canada as strategic partners supporting business objectives. Evaluates candidates for CTDP and CTP designations against competencies in the areas of Partnering with Clients, Assessing Performance Needs, Designing Curricula, Designing Learning Experiences, Facilitating Learning, Supporting the Transfer of Learning and Evaluating Learning.

Toronto, Canada Area

Supported Talent Development needs at a strategic and program level for a diversified health system and hospital network.

Toronto, Canada Area

Provided consultation services for clients in Financial Services and Public Sectors in Talent Development.

Toronto

Transformed learning for an organization of over 1400 employees to align with business needs. Minimized operational and development costs, resolved risk associated with regulatory compliance deficiencies, increased flexibility and access to learning and provided access to real-time reporting. Aligned learning solutions with business objectives, partnering with operations to develop measurable performance outcomes, then assessing needs and offering both learning and non-learning solutions to maximize the ROI Envisioned and implemented organizations's first LMS and web-based learning resources saving over $425K annually in staff replacement costs Developed a pool of over 30 skilled subject matter expert facilitators Collaborated with internal stakeholders to develop leadership capacity through formalized learning and mentorship programs

Toronto, Canada Area

Led employee engagement initiative to retain top talent through the creation of a career development framework targeted at high potential nursing professionals. A model for future leadership development frameworks

Toronto, Canada Area

Supported site management team by identifying process improvement opportunities for Telecom, Technology, and Retail clients. Managed process and quality projects. Led client business reviews to highlight successes and provide a forum to propose new initiatives. Resolved data device inventory loss through the developed of processes and checkpoints resulting in a cost savings of $40,000 in replacement costs within the first 4 months of implementation. Increased sales conversion rate from 69% to 83% through process improvement, developed coaching tools, identified learning needs and implemented checkpoints.

Toronto, Canada Area

Coached Trainers and Learning Assistants on Curriculum Design, Needs Analysis, and Facilitation. Collaborated with internal and external clients to identify performance needs and map workflow processes for new product launches. Provided performance consulting for existing businesses to identify behavioural and system changes required to achieve KPI's. Developed evaluation tools. Designed and delivered management-level training curriculum as well as technical and sales training curriculum. Launched 4 new client businesses Partnered with Operations and Client Services to re-align communication and escalation processes; created an online reference area to centralize information updates resulting in improved accuracy and response times.

Organization Development

Learning And Development

Human Resources Management

Bachelor Of Science (Honours)