Yen Hoang Email & Phone Number

Hanoi, VN

Hanoi, Vietnam

• LitExtension is a migration service that helps users transfer their e-commerce data between different platforms. It supports various platforms like Shopify, WooCommerce, Magento, and others, allowing store owners to.
• Led the Customer Success… Show more LitExtension is a migration service that helps users transfer their e-commerce data between different platforms. It supports various platforms like Shopify, WooCommerce, Magento, and.
• Led the Customer Success Team in managing multiple client accounts for hundreds of shopping cart migration projects each month, ensuring high-quality service delivery and exceptional customer satisfaction through.
• Prepared and delivered weekly and monthly reports on project progress, customer feedback, and performance metrics to inform strategic decisions
• Collaborated with cross-functional teams to refine processes and enhance the overall customer experience, contributing to a culture of continuous improvement and helping to maintain long-term relationships with B2B.
• Trained the Customer Success Team to proactively identify upsell opportunities during projects and refer them to the Sales team, driving revenue growth and strengthening client relationships

Hanoi, Vietnam

• Optimized 1,000+ Shopify online stores and themes for enhanced user experience
• Led, coached team on customer success best practices and empower them to be successful in their roles
• Was one of the key members setting up efficient working process for the whole team as well as competitive QA system that helped the team reach a steady 4.9/ 5.0 CSAT score
• Collaborated actively with cross-functional teams to ensure visibility and alignment
• Developed a deep understanding of how… Show more
• Developed a deep understanding of how customers are using our product, their pain points, what they like, what they do not like, what could make them happier; then worked closely with Product Team for product.

Hanoi, Vietnam

• Created content and manage social media platforms (Facebook & Instagram) to maximize organic reach up to 3 million total reach per post
• Replied to every comment; handled 100+ daily inquiries from customers via social media direct messages, emails and live chat in a timely effective manner to enhance conversion rate of a Shopify store
• Built up long-term relationship with 90+ American KOLs/ influencers to promote our company products at NO COST and generated monthly average revenue… Show more
• Built up long-term relationship with 90+ American KOLs/ influencers to promote our company products at NO COST and generated monthly average revenue around $10,000 USD
• Worked skillfully with Canva, Shopify and Shopify third-party apps. Show less

Hanoi, Vietnam

• Enhanced students’ personalities and knowledge of business courses, such as Management, Marketing and Business Communication
• Scored 3.9/4.0 points according to student satisfaction in spring semester 2018

The Greater Boston Area, Massachusetts, U.S.A.

• Performed advanced financial bookkeeping and accounting administrative duties
• Reconciled balance sheets in a timely manner, verifying that all items and transactions are correctly posted to the accounts
• Posted and maintained accurate, auditable records and documents in the accounting database
• Used QuickBooks proficiently for accounting tasks

The Greater Boston Area, Massachusetts, U.S.A.

• Quickly established credibility, created friendly rapport with customers and remembered over 30+ names of regulars
• Accurately processed transactions, such as: deposits, withdrawals, cheque cashing, loan payments, money orders, currency exchange
• Organized 100+ customer transaction receipts on a daily basis so that they could be properly filed in a timely manner
• Consistently achieved 100% teller balancing accuracy
• Uncovered customer needs and successfully transitioned the… Show more
• Uncovered customer needs and successfully transitioned the customers to the appropriate source to address their needs Show less

The Greater Boston Area, Massachusetts, U.S.A.

• Assisted customers with product selection and queries enthusiastically
• Investigated customer complaints, provided solutions accordingly to satisfy customers and make them come back to the store again
• Set up store displays and merchandise in neat and attractive styles

Dorchester, Massachusetts, U.S.A.

• Assisted business in developing improved accounting practices
• Greeted customers, processed payment and handled the cash
• Exceeded the standards of service by assisting customers with buying decision

Hanoi, Vietnam

• Aided Board of Governors with administrative and event management. Key activities included:
• Single-handedly managed all activities of chamber and coordinated communication between internal and external stakeholders
• Planned, organized and executed meetings, conferences and cultural festivals attracting hundreds of participants
• Allocated budget and reduced individual events expenses by 45% to 65% through skilled negotiation with potential vendors

Alexandria, Egypt

• AIESEC is the world’s largest student-run organization and is represented in over 113 countries. AIESEC provided me an opportunity to work as an English Teacher in Children's House, which is one of the most prestigious.
• Planned, prepared and delivered lessons to small groups, totaling 40 students
• Engaged students in language learning through multi-sensory instruction: visuals, songs and games
• Organized and… Show more AIESEC is the world’s largest student-run organization and is represented in over 113 countries. AIESEC provided me an opportunity to work as an English Teacher in Children's House, which is.
• Organized and facilitated social and cultural activities such as Ramadan celebration, sports day and fundraising activities Show less

Hanoi, Vietnam

• Thoroughly researched prior, planned itineraries for safe, enjoyable and efficient tours
• Led tours for groups of up to 10 foreigners in three cities and arranged visas, pick-up, transportation, accommodation and dining
• Connected groups of foreigners with additional tour guides throughout Vietnam

Hanoi, Vietnam

• I started teaching different levels, from preschool to high school. Key activities included:
• Worked 20 hours/ week to provide 22 school-age students with individual assistance in preparing for exams and completing homework for courses in English, Mathematics and Literature

Hanoi, Vietnam

• Responsible for getting students engaged in extracurricular activities. Key activities included:
• Managed and operated student forum website, Facebook Fan page
• Designed marketing plans and wrote advertisements and narrative articles for monthly events
• Served as reporter of “IStudent” - An intramural magazine of International School Youth Union
• Participated in final decision making of general development plans with Executive Committee
• Be selected as school… Show more Responsible for getting students engaged in extracurricular activities. Key activities included:

Master’S Degree, International Business, 3.9/4.00

Keuka College is a private college in Keuka Park, New York, U.S.A. Founded in 1890, the college emphasizes experiential learning as well.

Bachelor’S Degree, Accounting And Business Management

Activities and Societies: Member of the Standing Committee of Youth Union of International School (Vietnam National University, Hanoi).