Yichia Chan Email & Phone Number

The Hague, Zh, Nl

Amsterdam, North Holland, Netherlands

Creating environments where people can feel supported in achieving their career goals, and ultimately live a life they are proud of.Process design : To design the process from the beginning, taking into consideration intricate situations that entail multiple teams and stages. Utilize available technology to diminish manual workload, facilitate scalability, and enhance consistency and transparency. Training Content Development: Create comprehensive training materials to facilitate learning.Presentation Design & Delivery: Develop visually appealing and informative presentations to improve communication and engagement.Facilitation: Designing and delivering engaging workshops on Mental Health in the Workplace.

SME on sales process of Sustainable Corporate Solution business unit.Facilitated digital transformation process for smooth adoption of the new system inside the commercial team. Identified potential risks associated with process changes, illustrating possible remedial and preventative measures. Designed and provided ongoing training on Microsoft CRM for a team of 60+ users. Responsible for operational support for the global sales team, handling on average 30+ requests per week. Managed Process improvement projects.Managed Training and Transition program for a team of 100+ audience. Organized administrative flow to ensure a smooth process and improve knowledge transfer effectiveness. Facilitated meetings for various stakeholders on business process alignment and improvement - Sales, Customer Success, Projects operations & Legals.

Breda Area, Netherlands

Collaborated with the process manager to identify areas in need of improvement and implement solutions regarding organizational innovation. Completed interviews with engineers to identify strengths, weaknesses, and potential problems.Facilitated an innovative method, LEGO® SERIOUS PLAY® workshop, for technicians to enhance creative thinkingTranslated findings into insights and presented recommendations report to senior management regarding public communication, a sustainable solution to engage stakeholders.

Taipei City, Taiwan

Coordinated a team of 4 people for a re-branding projectDesigned proposal presentations to C-level executives and key client decision-makers.Conducted end to end market research on customers' behavior in the leisure industry, and integrated qualitative and quantitive findings to present a strategy report.Facilitated experience design workshops for clients to optimize appealing service.

Taichung City, Taiwan

Coordinated the incubating project of the Taichung City government, and integrated resources for 27 start-up teams. Managed and controlled the project budget, and the project timeline.Organized 3 promotion fairs for 30 entrepreneurial teams which attracted an average of 1600 visitors.Increased the official project FB page Engagement Rate by 252% and attracted 1500 more followers throughout the project duration.Delivered several public presentations to members of the press, to C-level executives, and managers, in order to encourage business collaboration between enterprises and start-up teams, with a result of 20 successful collaborations.Conducted Regional Market Research and delivered a recommendation report for the purpose of creating commercial development regulations.Managed lines of communication between stakeholders, including local government, start-up teams, local business, and NGOs.

Taichung

Developed new business opportunities through cold-calling, on-line marketing, off-line promotion events, and delivering presentations to stakeholders.Delivered strategic business plan by analyzing the current market and competitors, as well as identifying customer segmentation.Led a new service development and implementation project by employing Service Design methodology, Google Design Sprint, and Value Proposition analysis.Streamlined the company’s administrative infrastructure by developing SOP and on-line ordering systems.Facilitated weekly meet-up sessions to enhance customer relationships and develop new business opportunities, with an average of 12 participants for 6 months.Managed and maintained an average of 15 existing client relationships, including web developers, designers, international trader, by proactively identifying and anticipating the client's needs and developed appropriate and suitable solutions.Generated web site project plans to initiate, plan, develop, and deliver a new brand website.

Master Of Business Administration - Mba, Master Imagineering

The master’s program of Imagineering focuses on the specifics of designing strategic narratives through engaging people in a creative.

Education record

Bachelor'S Degree, Psychology And Counseling, Gpa3.83

Activities and Societies: Director of Service guidance association.2010-2011 Volleyball team member. 2008-2012