Jessica Chen Email & Phone Number

Taipei City, Taiwan

#Job description Currently focused on planning blockchain-enabled financial services. Exploring transnational markets in the SEA region.

Taipei City, Taiwan

Lead for transfer service#Achievement • Having gone through zero-to-one and pivot processes which pioneered the 1st ONLINE overseas transfer service in the Taiwan bankings.• Customers would spend only 2 mins to apply online rather than spend one hour going to offline branch for applying.• Lead multiple projects across the entire product lifecycle and evolution.#Job Description• Generate compliance plans with joint efforts from cross functions to ensure it is managed in accordance with the BU’s objectives, and that best practices are embedded in the products and services.• Work closely with MLROs to ensure controls are in place and in line with regulatory requirements.• Set the vision for the user experience and design the process in a way that makes it easy for the team to collaborate and expand upon.• Participate in weekly meetings for meeting external partner commitment and support service agreement negotiations and implementation.Co-owner of loan service#Achievement• Achieved 200% growth for month revenue after planning APP pages revamp.• Simplify the application procedure within 5 mins which increasd 20% apply rate.• Lead multiple projects across the entire product lifecycle.#Job Description• Working closely with cross functional teams and lead the entire process from user and data research through design and development to marketing, sales and support.• Proactively identify issues and assign the right owner to resolve the problem.• Review and implement regulatory changes and provide training to the support as required.

Taipei City, Taiwan

#Achievement• Designed offline to online customer recruited flow with customized imposing function which increased new customer growth rate by 300% • Integrated each touch point of the customer interaction flow to tag and group people, combined with marketing tools to precisely hit more 500+k people and decreased the social media block rate by 20% a month• Planning online shopping flow on social media within LINE LIFF, which achieved $400 million TWD revenue in two months• Developed first set of Agile product practices to improve efficiency and quality of product development. Reduce cycle time of iteration from 3 months to 2 weeks#Job Description• Customized SaaS solutions for multiple industries, included global nutrition brand, luxury brands and retailing.• Collaborate closely with UIUX, Developer and QA in an agile environment.• Provide suitable application scenario suggestions to 2B customers based on the insight observed from brands pain points.

Taichung City, Taiwan

Service science society of Taiwan is one NGO which work hard to promote Service model innovation design concept to college students.● Successfully achieved annual organization goal for attracting more students to understand service science by planing four projects, and allocated resource to complete each one with proper risk controlling, still got 20% new member in that year● Accumulated rich experiences for service science lesson design and teaching

Kunshan City, Jiangsu Province, China

● Built specific China market position plan for own-brand products● Completed the lighting industry market analysis for China market segmentation● Optimized the brand official website design and Exhibition product manual based on the market exploration insight

Master Of Business Administration - Mba, Business Administration And Management, General

Concentration: New Product Development, User Experience Design and Customer Relationship Management on social media. All lectures taught.

Bachelor'S Degree, Political Science And Government