• Perform department operations and infrastructure, policies and procedures to complete moderately complex administrative processes.• Schedule and coordinate meetings, calendar and travel arrangements.• Solicit, collect and organize documentation and data, performing data entry into data base.• Handle clerical, administrative, technical or customer support under minimal supervision.• Read, understand and execute contracts, draft agreement, updates documents.

• Coordinated with EF Kids & Teens schools and candidates to arrange onboarding-induction journey, duties mainly including building connections, making onboarding schedules, writing and sending out welcome letters and supporting whole procedures of coming to China.• Conducted onboarding trainings to candidates with contract signing, explaining Company Assistance Programs, introducing Visa session, and doing city guide presentation.• Managed candidate’s new hire information into company’s management systems and submitted related applications to reimbursement system timely.• Monitored and improved onboarding procedures satisfaction by creating survey and collecting feedback to ensure better service standards. • Collected and submitted payment notice and vendor payment during onboarding process.• Organised and facilitated events, responsibilities including developing ideas, making sign-up forms, writing promotions, and spreading news via emails and WeChat Official Account.

• Performed documents management by compiling and updating patient information files and records from initial counseling to follow-up treatments.• Maintained highest customer retention rate by initiating bilingual assistant service to new immigrants and writing step-by-step benefit claim instructions for clients. • Accomplished improvement of clinical operation efficiency by building treatment templates and input templates into management platform for practitioners to keep daily update records.• Reported patients’ treatment plans to Workers’ Compensation Board and commercial insurance companies and submitted progress assessment to them.• Coordinated and managed office meeting schedules, booking conference rooms, and taking meeting memos.• Processed daily invoices and billing charges and submitted online claims for clients.• Assisted with other tasks as required by administrative support (i.e., answering phone calls and emails, purchasing supplies, and maintaining equipment, etc.)