Yi Lu Email & Phone Number

Wollongong, Nsw, Au

New York, Ny, Us

Mercer Multi-Spot Awards Winner. Top performance achieved in IT team in both 2019 and 2020.• Design and implement detailed solutions/plans for many infrastructure upgrades and change projects with high standard.(e.g. Nutanix/Containerisation)• Lead technical staff in opertional maintenance /incident reslovation as an esclation point. • As case owner, lead and guide the rectification of some BAU issues in the MAS IT infrastructure stack.• Research new concepts and technologies, and put forward new solutions guided by industry best practices• Contribute during the project design to ensure that quality designs using industry best practice.• Ensure that project implementation delivers on design principals.• Implement changes into production systems following establish change management practices.• Perform maintenance activities such as capacity management, patching and upgrades and general environmental health checks across the infrastructure stack.• Liaise with vendors to ensure that issues can be resolved within agreed SLAs.

• Provide fully managed IT infrastructure services for key business customers, including daily operation and regular maintenance, lead the on-call and onsite services.• Manage the IT service delivery for new B2B customers, especially for new services and solutions implementation including new IT service architecture design, service mode/cloud transition, change management• Liasion with vendors and customer stakeholders to identify IT service opportunities and provide solutions to add business value for them• Manage projects delivery for multi-campus IT infrastructure implementation• Implement improvements in monitoring, ticketing and routine system maintenance within the managed service team• Work with operational team to apply new technical solutions to managed IT service products to ensure the technology and efficiency advantages

Unanderra (Wollongong), New South Wales, Au

• Develop IT services in Nan Tien Institute, including hardware and network, virtualisation, system integration, data and storage, online teaching and learning platform, internal online working and management systems to support on-going business development needs.• Develop and maintain IT service strategies, policies and procedures align with business strategies and industry best practices.• Work with stakeholders to identifies and analyses business processes and work practices to formulate and produce requirements specification to optimise and upgrade IT service solutions with updated technologies• Plan and deliver cooperate level IT projects and provide cost-effective technical solutions to achieve business development goals.• Manage IT service operation and work with partners to diagnostic and troubleshooting IT infrastructure and application systems to ensure service availability and stability.• Upgrade ITIL based IT Helpdesk to cover remote staff and off-campus students on mobile devices• Conduct IT services changes management and risks management to ensure business continuity and data security• Oversee ICT budget and responsible for annual/project IT budget plans/reviews • Liaise with software vendors, provides functional guidelines and specifications for their developers to design and develop software systems• Design and provide high-quality IT training and support to staff and students• Assist staff and students with IT related queries and ensures adequate and accessible IT services and facilities.

Unanderra (Wollongong), New South Wales, Au

• Manage and develop ICT Service team to ensure adequate IT teamwork under requested skill sets available in ICT implementation across new and existing business facilities• Work with stakeholders and vendors to active new campuses in different locations with advanced ICT technologies and solutions • Plan and participate in developing IT service policies and procedures• Adopt Agile project management in ICT projects, setup tools and strategies for project activities and governance• Manage and deliver business critical projects below. Control risks and provide change management with internal and external team members.Total value over $6,000,000 added to business on these projects delivery/handover.1. Hybrid SharePoint Platform including staff intranet and student portal2. Student Admission and Enrolment Automation Integration3. Business Process Improvement on Student Management System 4. HR and Financial Workflow Application5. Higher Education CRM system and Recruitment Website (HubSpot)6. Implement ITIL into levelled IT service matrix to improve service quality and standards7. New campus ICT implementation and the main campus relocation projects8. Implement enterprise Virtual Desktop(VDI) and thin clients on all campuses to establish a flexible daily desktop computing platform online for staff and students.9. Extend and migrate Wollongong data centre to new location with enhanced computing capacity and security10. Implement remote data backup and disaster recovery system across multiple datacentres/campuses11. implement cooperate IP telephony system across different locations12. Implement centralised AV broadcasting system and digital signage for teaching and learning13. Implement staff/student ID card system on campus by integrating security system, door lockers, network printers and thin clients14. Build and develop server virtualisation environment for mission critical services. 15. Summer Dev Programme with volunteer developers 2011~2015

• Build and manage Server/Workstations, Networks, and WLAN solution • Business processes analysis and change management • Analysis ICT requirement and provide a reliable technical solution, • Set up the core application systems• System implementation, maintenance, and project-based documentation • Research new technical solutions to improve performance

• Manage and deliver IT System Projects with a team of 12 members• Involved in National Health Insurance Programme and State Government ERP Project• Provide high-quality user experience during product implementation and change management to meet customer and partner requirements

• Improve functionality and performance for core-system framework • Manage software development life cycle• Develop in building web-based CMS and ERP (.Net, J2EE, JavaScript, PHP with Smarty, SQL Server, Oracle)

Master Of Information And Communication Technology Adv., Double Major In Ict Strategic Planning & E-Business

Bachelor'S Degree (Honour), Computer Science