Yi Sun Email & Phone Number

Lehi, Ut, Us

Lehi, Utah, United States

Field Support SpecialistProvided onsite and remote technical support for customers in the Northwestern US.· Served as primary service technician for over 50 customers in the Northwestern states, ranging from hotels, gymnasiums and schools to bottling plants and hatcheries.· Serviced six different types of electro-mechanical generating equipment with various setups of pumps, sodium carbonate injection, water softeners and filtration devices.· Constantly prepared to travel to customer at a moment’s notice, while prioritizing between different jobs that occur at the same time.· Trained numerous end-users in the maintenance and usage of cleaning and sanitizing equipment, with a broad audience base ranging from cooperate executives to housekeeping staff.· Kept detailed records of inventory levels on spare parts and maintained the condition of tools.

Glendale Heights, Illinois, United States

Provide technical support and assistance to sales representatives, customers, end-users and production departments.· Create product support documentation and technical support literature.· Set up, conduct and report on laboratory tests on a broad range of products, both company and competitive.· Investigate customer returns and report results and recommendations.· Assemble and analyze sales data for evaluative and prospecting purposes.· Assist the Product Development Engineers in the drafting of product drawings.· Travel when needed to customers, sales offices and trade shows.

Master'S Degree, Technical Systems Management

Bachelor'S Degree, Technical Systems Management