Yi Zhao Email and Phone Number

Oversees company's technology operations. Perform generating reports from production system for leadership, installing and configuring computer hardware and software, diagnosing and repairing technical issues, providing technical support to users, setting up user accounts and ensuring their security, and managing backups and data recovery process.- Account Maintenance.- Produce Reports.- Administer MSA(Epic Information Services) to support Information Technology systems.- Work with Software vendors to support applications.- Focused on continuous improvement to eliminate short and long-term problems.- Provide support for all Information Technology inquiries.- Hardware and Software troubleshooting.- Perform routine visual-operational inspection on the equipment, making sure they are in good order.- Backup data on legacy production systems.

- Set up workstations as required including turning on all equipment necessary for the days function- Show up for work on time and in proper uniform( clean, neat and well groomed. Chef coat, chef pants, apron and hat.)- Clean, cut, cook and properly store meat, fish and poultry- Ensure the highest quality, presentation and freshness of all foods served- Sweep & mop kitchen floors at end of each meal period and after each spill; empty and clean all trash cans when full or at end of shift- Prepare and cook a variety of menu items such as burgers, sandwiches, eggs, quick meals, steak and pasta. - Operate a variety of kitchen equipment- Maintain proper temperature for all food during holding, transport, reheating and serving to assure quality control and food safety.- Cover, date and properly store all food items at the close of business or shift.- Verifies and store food supplies properly.- Maintain assigned area in a neat and orderly manner and in compliance with fire, safety, sanitation and security regulations- Clean and maintain equipment and work areas- Clean, store and maintain all kitchen utensils and clean and maintain all equipment and work areas after each use practicing a "clean as you go" concept.- Carry out bar related duties such as filling ice bins, replacing empty beer kegs.

As part of the Operations Services Department, I reported to Wayne Hastman, the Senior Technical Lead. My department was responsible for ensuring smooth operation of the company's technical infrastructure and providing support to various business units.- Responsible for ensuring smooth operation of the company's technical infrastructure and providing support to various business units.- Ensured the availability and performance of mainframe systems, client-server operations, network operations, and online systems.- Provided 2nd level support to the Service Desk and participated in batch scheduling, change control, incident, and problem management, as well as disaster recovery.- Daily duties included monitoring operational equipment such as mainframes, client servers, DASD, VPN, and LAN/WAN networks.- Ensured the automation systems functioned properly and recommended improvements to the process.- Worked on incident/problem management related to mainframe, client-server, LAN/WAN systems, and provided support on application and system performance-related issues.- Learned technical skills, particularly in mainframe systems, client-server operations, and network management.- Collaborate with team members and other departments to identify and address technology needs.- Plan and implement system automation as required for better efficiency.- Monitor network performance and optimize for maximum speed and availability.- Establish and maintain security policies, including firewalls, protocols, and VPN configurations.- Participate in disaster recovery planning and implementation.- Create and maintain comprehensive documentation of all IT processes, systems, and configurations.