• Introduced experiences such as personalized promotion, email receipts, and digital portal for managing vehicle, purchase and warranty to improve customer convenience and loyalty• Lead a cross-functional team to establish customer experiene roadmap for AutoZone’s DIY business, by analyzing customer journey, identifying pain points, and delivering recommendations• Built the vision, strategy, and roadmap for AutoZone’s mobile app that will bring $43MM in revenue, by facilitating workshops across multiple teams, conducting market research, and synthesizing findings• Improve AutoZone Rewards brand value by defining brand position and working with creative teams to establish content, messaging, and application guideline to clearly communicate program value

• Program managed 10 multifunctional teams to adopt and integrate a new customer loyalty platform forecasted to generate $64MM in incremental revenue over five years• Established the first corporate Hackathon to promote a culture of innovation & collaboration. Hosted over 50 attendees, explored 14 innovative ideas, delivered seven working prototypes

• Developed better business response capability and allow HPE to save $18M/year, by connecting supplier, factory, and customer data and deriving key performance metric (KPI)• Led on-time separation of the Product Quality Reporting Platform in support of the $2B Hewlett-Packard split, one of the largest corporation separations in history • Launched enterprise-wide Tableau Center of Excellence (COE), providing policies, procedures, best practices, and a platform for cross-team expertise sharing, expanding the Tableau user base by 100%

• Provided a solution using HP big data solution platform (HAVEn) to establish a 360 degree view of product quality performance from supplier to customer, which will provide savings of over $6M/year • Designed and implemented BI tool that enabled $10.7M/year savings on warranty cost by allowing over 100 product engineers to proactively manage field product issues • Helped avoid missing milestones by providing clear solution design and conducting thorough review to help reduce post-development issues by over 60% • Elevated solution quality by streamlining the development and review process for the offshore development/test team • Ensured project delivery by taking on many roles such as technical lead, project manager, and developer

• Mentored seven project managers on leading successful project completion for their clients• Ensured project success by providing technical training and guidance for teams • Facilitated team status communication with faculty members

• Provided feedback on students’ weaknesses and strengths by analyzing quizzes and assignments• Improved students’ learning experience by leading after-hours mentoring program for 200+ students to increase program-wide technical skills• Trained mentors to guide students using problem-solving methods, enabling students to develop individual problem-solving skills

• Managed team of 5 undergraduate and graduate interns on a project to reduced information management time for employee by 99% by eliminating multiple manual forms• Increased visibility of employee information and status by providing centralized identity management location