Marketing And Customer Service Lead
Canberra, Australian Capital Territory, Australia
- Managed online and in-person marketing campaigns to cultivate business brand and university brand awareness and drive social media traffic.- Improved social media reach by creating engaging content and debuting new marketing strategiestargeting niche audiences - WeChat Official Account with 410 originated articles and over 2400followers, Xiaohongshu Account with over 1300 followers and 50K likes in 2 years.- Managed over 50 WeChat groups and responded to hundreds of student… Show more - Managed online and in-person marketing campaigns to cultivate business brand and university brand awareness and drive social media traffic.- Improved social media reach by creating engaging content and debuting new marketing strategiestargeting niche audiences - WeChat Official Account with 410 originated articles and over 2400followers, Xiaohongshu Account with over 1300 followers and 50K likes in 2 years.- Managed over 50 WeChat groups and responded to hundreds of student enquiries via WeChat byguiding students to understand programs, enrolment details and academic planning, and supporting lifeand study in Australia.- Strategized and developed video content using Jianying and iMovie for business social media publications.- Identified business development challenges and customer concerns for proactive resolution.- Chaired partner meetings to drive discussion of matters important to business operations, keepingdiscourse on-topic and moving at efficient pace.- Spoke with peers to verify task completion, meeting tight deadlines and schedules. Show less