- Posted to 18th Mono, 1st Battalion Singapore Guards (1 Guards) - Appointed as a Scout Detachment Commander- Volunteered for National Day Parade 2021, leveraging on existing skills in Excel and various platforms to manage the operations smoothly

- Drove sales in the outlet by 10% during the time of employment, by displaying impeccable customer service.- Conducted regular store visits to ensure adherence and consistency across all stores in terms of standards and internal control compliance. With consistency, it led to higher rates of customer satisfaction rates by 15%.- Assisted with the Roster implementation - ensuring an extra 100% manpower reserve for workforce planning to best support the store's traffic and peak periods.- Kept abreast with local retail guidelines and regulations to ensure compliance & implementation at the store and prevented up to 2-3 breaches of such regulations.

- Managed and implemented various project enhancements to meet business needs. Project enhancements increased the efficacy of the department by 5%.- Aligned general ideas of the company's developmental road map based on commercial benefits with over 50 stakeholders.- Analyzed competitor digital features and analytics for benchmarking, generating visuals to help with the project. - Conducted testing on delivered product features daily and end-to-end regression testing on pre-production environments