Yigit Ipcioglu Email & Phone Number

Atlanta, Georgia, United States

Istanbul, Turkey

• Worked closely with the International Sales Team and Professional Services to ensure customer needs are met and to identify potential growth opportunities
• Communicated progress reports regarding product development projects to executive leadership teams.
• Collaborated with engineering teams to identify root causes of customer issues and develop corrective action plans.
• Maintained up-to-date knowledge of products, services, features, and pricing structures.
• Managed multiple accounts simultaneously while maintaining high levels of service quality.
• Developed customer relationships and managed customer expectations to ensure customer satisfaction.

Istanbul, Turkey

• Provided implementation and support for SWIFT applications to customers.
• Provided implementation and support Fineksus Payment and Anti Money Laundering (AML) applications for customers, including PayGate Maestro®, Search®, Reconciliation®, Analytics®, Validation®, Inspector®, and Analyzer®.
• Provided implementation and support SWIFTNet connectivity solutions, such as Gateway, SWIFTNet Link, and VPN Box.
• Consulted on and provided implementation Disaster Recovery tests and production scenarios for banks.
• Troubleshooted software installation and configuration issues for Web Applications, Databases, Servers, IIS, and Active Directory.
• Install, configure, and administer MS SQL Server.

Istanbul, Turkey

• Designed and maintained CI and CD pipelines using Jenkins for continuous integration and delivery of software applications.
• Managed source code repositories such as GitLab, GitHub by creating branches, merging pull requests.
• Created Ansible playbooks for automated configuration management of servers running Linux OS.
• Implemented monitoring tools such as Prometheus, Grafana, ELK stack to monitor the health of systems.
• Performed root cause analysis to identify issues with systems performance and reliability.
• Performed server hardening activities such as applying security patches, configuring firewalls.

Istanbul, Turkey

• Installed and configured KOBIL applications (Secovid - Software & Hardware, Ldapc, Desktop App, database installations for test purposes, etc.) on Windows and Linux operating systems.
• Integrated and tested new Android application packages.
• Utilized SoapUI methods during the integrations.
• Performed database operations using SQL/Oracle Queries.
• Documented and organized new projects.
• Worked with JIRA and Confluence.

Istanbul, Turkey

• Installed and configured Smart Message applications (SMS, MMS, E-Mail, etc.).
• Performed system tests, checked logs, and ensured the system operated correctly.
• Ran applications through Windows services and IIS (Web Services).
• Installed and configured IIS.
• Integrated Windows and Linux-based applications.
• Established the system infrastructure for the proper functioning of the software.

Istanbul, Turkey

• Debugged and troubleshooted complex technical issues.
• Organized and planned daily software support activities.
• Managed integrations with clients and acted as their trusted partner.
• Provided technical leadership to the customer and customer support team.
• Attended meetings and provided executive reporting on support activities.
• Ensured proper processing and management of clients' support requests.

Istanbul, Turkey

• Provided technical support to customers regarding their payment options and troubleshooting any related issues.
• Researched customer inquiries concerning payments received or pending refunds and credits issued.
• Successfully managed daily operational tasks, such as payment processing and reconciliations, while adhering to established policies and procedures.
• Monitored incoming funds from customers to ensure timely deposits into designated accounts.
• Provided internal and external reporting for virtual payment operation systems and physical devices.

Istanbul, Turkey

• Conducted version tests to ensure software updates met quality standards.
• Performed integration tests to verify seamless operation with other systems.
• Executed quality assurance tests to guarantee the reliability and functionality of products.
• Managed documents related to projects, ensuring organization and accessibility.
• Utilized JIRA for efficient tracking and resolution of issues.
• Provided comprehensive customer management and support services.

Istanbul, Turkey

• Maintained a high level of professionalism when dealing with difficult customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed positive relationships with customers through friendly interactions.

Associate’S Degree, Computer Technologies And Programming

Bachelor’S Degree, Business Administration

Science And Maths