In my role at Netmera, I am responsible for a diverse set of tasks within Software Support Team Lead, with a primary focus on:Data Management: Specializing in data management systems such as MongoDb, Clickhouse, and Cassandıra, overseeing control and modification processes at the level of both logs and databases.Log Management: Effectively managing system logs to meticulously address problem, error, and bug detections at log and database levels.Team Management: Collaborating and working in harmony with both software development and customer support teams, ensuring a coordinated approach to tasks.Business Customer Support: Providing effective support with a customer-centric approach, aligning with business processes and addressing customer requests.L1, L2, and L3 Support: Efficiently addressing support requests at different levels, detecting and resolving issues effectively.Custom Reporting: Managing the understanding, fulfillment, and modification processes of customer report requests.Customer-Centric Analysis: Understanding and analyzing customer issues and errors, generating solutions to maximize customer satisfaction.General Support Ticket Management: Effectively managing support requests, establishing SLA structures, and overseeing the resolution process.Through my experiences in these processes, I have successfully managed Netmera's software support operations by effectively communicating within the team and optimizing operational processes.

L2 Operations: Managing and optimizing L2 operations for seamless functionality and superior performance.Process Improvement: Proactively identifying areas for enhancement to streamline operations and boost efficiency.Deployment Management: Overseeing Oracle WebLogic deployments for smooth and efficient software releases.Server Monitoring: Utilizing tools like AppDynamics for effective server monitoring, issue detection, and prompt intervention.Oracle Database PL/SQL: Proficient in Oracle database management, including PL/SQL reporting, data manipulation, error control, and debugging using Toad and PL/SQL Developer.Bug Fix Management: Efficiently managing bug fixes on platforms such as Jira, HP SM, HP Applications Manager, and IBM Armada, ensuring swift issue resolution.Financial and Legal Operations: Conducting algorithmic analyses on financial and legal operations, integrating execution and lawsuit files through UYAP.Project Leadership: Leading project phases, overseeing resource allocation, and tracking processes for effective project management.Coordination with Development Teams: Collaborating with development teams to lead coordinated processes, including updates for process, production data, and external service changes.Analysis and Coordination: Conducting detailed analysis of bugs, UI/UX design issues, and coordinating with relevant teams for effective solutions.Web Service Error Control: Monitoring and detecting web service errors, directing the resolution process, and coordinating with relevant teams.Performance Optimization: Identifying and addressing performance issues in legal and financial reports within the application, especially at the database level.Real-Time Error Monitoring: Addressing real-time errors such as instant payment discounts within the application and forwarding relevant information to the appropriate departments.

I served as a Senior Software Support Engineer at Ticimax for a brief but impactful 4-month tenure. During this period, I effectively managed software support processes, contributing to the company's success. My responsibilities included providing top-notch support services, optimizing e-commerce strategies, and promptly resolving technical issues to enhance customer satisfaction.Leveraging my foundational knowledge in integrating with marketplace platforms, I assisted clients in maximizing the advantages of the e-commerce platform. My ability to optimize e-commerce strategies and swiftly address technical challenges resulted in achieving significant outcomes within a short timeframe.Although my tenure was short, this experience allowed me to enhance my skills in software support and quickly adapt to a fast-paced work environment. I consider the contributions made during my time at Ticimax as valuable experiences, showcasing my ability to deliver results efficiently.

In my role at Migros, I served as an Operations Support Specialist, handling diverse responsibilities in software support for e-commerce applications such as Sanalmarket, Macrocenter, Tazedirekt, and Migros Hemen. I provided advanced IT support, conducted manual application tests for testing teams, and developed expertise in various domains.Knowledge and Skills:Oracle Database Admin (Expert): Proficient in managing Oracle databases.Data Analyst: In-depth knowledge of data analysis, providing meaningful insights for strategic decision-making.Deployment Management: Competent in Linux server-based deployment processes.Oracle WebLogic Management: Effective and reliable management of web applications.E-commerce Applications: Comprehensive experience in projects like Sanalmarket, Macrocenter, Tazedirekt, and Migros Hemen.Test Specialist and Business Analyst: Strong abilities in application testing and business analysis.Mobile Support Expertise: Specialized in mobile application support processes.Utilized Applications:Oracle Suite (Database, WebLogic): Daily management and troubleshooting.Jira and Confluence: Project management and collaboration.Linux Server-Based Deployment Tools: Efficient deployment management.Data Analysis Tools: (e.g., SQL, Python, Excel): Data analysis and reporting.Throughout these experiences, I actively engaged in various e-commerce projects, emphasizing continuous learning. With extensive knowledge and diverse skills, I contributed to the successful management of projects.

During the course, I received training in HTML, CSS, MVC .NET, C-based programming, and theme system and network. Additionally, I took exams through Microsoft Learning and obtained certifications including MS: Programming in C#, MCPS: Microsoft Certified Professional, and MS: Programming in HTML5 with JavaScript and CSS3.

Store internal systems monitoring and issue resolution, customer product service support, return and exchange processes.

Professionally contributing to Sempa, I serve as a Software Support Specialist, engaging in multifaceted responsibilities that encompass in-house support, website design, and the setup, repair, and maintenance of warehouse handheld terminals.Key Responsibilities:In-House Software Support: Providing adept support for in-house software, ensuring seamless operation and troubleshooting as needed.Backlink Management: Implementing effective backlink strategies to enhance the online presence of the company's web platforms.Web Design: Collaborating in the creation and enhancement of web designs to meet the evolving needs of the business.Warehouse Handheld Terminal Setup and Repair: Specialized in the installation, repair, and maintenance of handheld terminals crucial to warehouse operations.Installation, Configuration, Support, and Training: Managing the end-to-end process of installing and configuring existing software solutions, offering continuous support, and providing comprehensive training to the team.My role at Sempa extends beyond traditional software support, allowing me to actively contribute to the optimization of the company's technological infrastructure and user proficiency.