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Rotterdam, Zh, Nl

Maassluis, Güney Hollanda, Hollanda

Providing 3rd level software support for the two main .NET / MSSQL web applications which are working on local and cloud based. Following Agile/Scrum methodology including daily scrums, and the methods to increase support quality. Working with colleagues across the world and responding their software related support requests through email, ticketing system and calls. Exploring the Console and Network activity from web browser, checking software and Windows OS logs, MSSQL database to find out the root cause of the issues. Debug the code if needed, and follow-up open issues with software developers, creating items to solve the issues in next sprints by software developers. Development of time-saving tools with .NET.

İstanbul, Türkiye

Providing 3rd level software support for the two main .NET / MSSQL web applications which are working on local and cloud based. Following Agile/Scrum methodology including daily scrums, and the methods to increase support quality. Working with colleagues across the world and responding their software related support requests through email, ticketing system and calls. Exploring the Console and Network activity from web browser, checking software and Windows OS logs, MSSQL database to find out the root cause of the issues. Debug the code if needed, and follow-up open issues with software developers, creating items to solve the issues in next sprints by software developers. Development of time-saving tools with .NET.

İstanbul, Türkiye

2nd level IT and application support for 600 users remote or on-site by using Remedy MySupport service management and ticketing tool. Contact with related global support teams for the backend software and system issues. Supporting Windows based systems and corporate applications such as Office 365, VOIP telephony & video conferencing systems, and iOS devices, applications. IT asset management (laptops, phones, printers) and Active Roles user management by using One Identity system. Being part of the global IT projects such as Cyber Security Awareness to improve the IT services. Support all IT Services; printer and printing activities, local & Shopfloor network and server room issues, equipment lifecycles. Preparing user trainings for company applications, systems and also being part of the global IT sync meetings.

Istanbul, Turkey

Providing 1st and 2nd level software support (24/7) remotely for .NET / MSSQL application software called Innova and on-site service support in Turkey and in different countries for food processing machinery industry. Management of the new projects and support for existing projects; installing/configuring machines, building network infrastructure and installations of the Microsoft Server/Innova software. Trying to find the root cause of the issues by checking Network, Windows, application trace logs and database. Keep in touch with the software developers at Marel to solve machine software or Innova/MSSQL database related problems, creating issues to be solved in future versions. Creating custom reports in software by writing SQL queries. Helping customers for server virtualization and SAP Integration with Innova software.

Istanbul, Turkey

Being part of European Union, KOSGEB and TUBiTAK projects in Marine Software Technologies. VPARS (Voyage Performance Analysis Reporting System) and Ship Manager software's development from the beginning was the main focus. After developing VPARS, I was in contact with the shipmasters (Petrol Ofisi ships) which were using the VPARS and I was supporting remotely for the software usage and problems. Try to solve the problems remotely or do changes in code, if can't solve, report to our senior software developers. Be in touch with the collaborators from the UK for the European Union projects. Attending expositions in maritime industry.

Istanbul, Turkey

Learning Network Security and Web Application Firewall with Citrix Netscaler. Load-balancing, monitoring, auditing and logging functions in Citrix Netscaler. User and web security with Trend Micro, Microsoft Forefront Thread Management Gateway. Auditing, user logging and authentication events/actions in Windows Event Log.

Istanbul, Turkey

For the Android Devices, building a Video Player Application which reads the video information from a JSON file. Using Java programming language through Eclipse environment and using Droid Draw for the application user interface at Bilgi University IBM Further Research Center.

Falls Church, West Virginia Area

After passing the American Red Cross lifeguard training and certification, worked at hotel pools as lifeguard during the summer period.

Engineer'S Degree, Computer Engineering

Upper Intermediate, English

Education record