• Comprehend knowledge, and assist solutions development & projects mainly in ServiceNow IT Operations Management (Discovery, Service Mapping, Event Management, CMDB)• Perform simple Testing activities (Functional, Integration, System, User experience) based on the plans and in line with defined processes with guidance from the supervisor• Learn the process and kinds of issues raised, respond to the simple issues assigned, and ensure closure of the issues as per the agreed timelines• Communicate to all the stakeholders on the workarounds that are implemented, conduct simple analysis on the issues, suggest/ implement workarounds• Shadow seniors in the initial phases and subsequently Develop simple code and document artifacts including unit test plans with assistance from seniors

• Prepared over 100 personal tax returns via communicating effectively and professionally with clients• Provided feasible solutions through liaising between clients and the CRA based on each case’s specific needs • Collaborated with colleagues to complete multiple simultaneous tax-related projects by documenting and summarizing research and conclusions• Quickly learned tax conventions and applied strong organizational skills to prepare various tax returns and relevant files such as personal tax returns, partnership information returns, and tax election fillings

• Cooperated with corresponding departments to conduct 2 performance assessments, which included visualizations of business patterns and growth potential, by processing data via SQL and MS Excel• Applied advanced MS Excel skills, such as INDEX-MATCH, PivotTable, MACRO, to manage and analyze various institutional business data sheets• Exercised strong organizational and communication skills by coordinating with multiple administrative levels to provide critical deliverables in strategic decisions promptly