1. Assisted customers in selecting the most suitable mobile SIM plans based on their usage requirements and budget constraints.2. Educated customers about the features, benefits, and pricing of various SIM plans offered by Belong Mobile.3. Handled customer inquiries, concerns, and complaints in a professional and courteous manner, ensuring high levels of customer satisfaction.4. Processed SIM card activations, transfers, and cancellations accurately and efficiently using Belong Mobile's systems and procedures.5. Proactively identified opportunities to upsell or cross-sell additional products and services to enhance the customer experience and increase sales revenue.6. Collaborated with team members to achieve sales targets and objectives, contributed to a positive and supportive work environment.

1. Collaborated with a team to develop and execute creative social media marketing campaigns for diverse clients, contributing to increased brand visibility and engagement.2. Produced engaging and visually appealing content tailored for Instagram and TikTok platforms, produced videos and contents with over 2k page view.3. Identified and analysed social media trends and insights, actively participating in strategy optimisation to enhance campaign effectiveness.4. Assisted with various marketing tasks, demonstrating flexibility and adaptability in a fast-paced digital agency environment.

1. Facilitated NX sports in identifying target demographics and unique selling propositions aligned with their event cultures, contributing significantly to their strategic marketing approach.2. Independently managed the social media presence of the Tweed, orchestrating a successful outreach campaign that garnered over 20,000 impressions on both Facebook and Instagram.3. Integrated meticulous customer profiling techniques with the strategic objectives of the sales department. Executed the creation and dissemination of sales-oriented emails and over 50 thoughtfully crafted social media posts.4. Rendered extensive marketing assistance encompassing the development of compelling email newsletters, carefully curated social media posts, comprehensive event guides, and detailed artwork briefs utilising Canva. hese initiatives collectively fortified the brand's outreach and resonance with the audience, showcasing a commitment to excellence in marketing endeavours.

1. Collected users' feedback, promoted the solution of user experience problems, and improved product strength.2. Conducted data analysis of products, discovered and improved product defects.3. Worked closely with business teams to control requirements, promoted project progress and achieved project objectives.