- Responsible for an AI-powered build-your-chatbot platform: define product requirements based on competitive analysis and feedbacks of stakeholders and customers, lead UX/UI design, conduct tests in testing, staging, and production environments, manage platform life cycle- Responsible for several AI-powered customer service chatbots: design chatbot structure, logic, and features, design, create, and update chatbot corpus, conduct chatbot conversational intent and pattern tests, manage chatbot life cycle- Create complex products or projects breakdowns and define the scope into manageable chunks, apply agile methodologies, meet clients’ requirements and go above and beyond- Lead an agile engineering and modeling team to deliver results

- Responsible for iTalkBB mobile product, a one-plan-covers-two-countries mobile solution- Managed complete life cycle of mobile product from strategic planning to tactical activities- Translated strategy into detailed requirements and timetable- Led an agile engineering scrum team and drove innovative solutions from engineering and R&D through market requirements, product contract, and positioning- Communicated with internal and external stakeholders and customers about mobile product development and updates- Created and executed GTM strategies- Analyzed customer behavior and modify product- Responsible for identifying, analyzing, mitigating, and controlling the risks regarding product development, maintenance, and management

- Led cross-functional team projects involving department of research & development, accounting, legal, design, marketing, branding, sales, operation, and logistics- Led customer appreciation program, an online and offline E-commerce program: managed weekly email campaign and monthly user appreciation events, analyzed customers' behavior and wrote monthly reports, provided customer service via phone, email, and social media- Responsible for iTalkBB app: managed development cycle, created and executed GTM strategy, analyzed usage data and wrote weekly and monthly reports, created and updated competitive analysis regularly

- Led development of 5MS mobile app that provides Chinese travelers shopping deals and transportation solutions in the US- Built business relations with China travel platform PalmYou and Los Angeles Tourism & Convention Board- Conducted market research, created go-to-market plan, presented the company at startup roadshows

- Performed the data of Regulatory Impact Analysis on SAS, developed a program logic model and evaluation plan- Provided statistical support services to NCES in the areas of data disclosure, publication review, and special studies- Managed extensive database, verified the accuracy and validity of data entered in databases and corrected any errors

- Researched China economy and “Migration and Health in China” and produced summaries and presentations- Drafted plans and timelines for the project, tracked implementation, organized an international conference- Monitored project deliverables and liaised with communication team organizing multimedia publicity

- Researched international economics related topics such as global market economy and trade policies- Held seminars, internal and external events, managed client database and marketing communications- Created and managed operational guidance for CEIP in the first-year operation in Beijing

- Organized case competitions and 12 workshops in 8 universities as lead on “Food Security in China” program- Built and maintained partnerships with two global student organizations—AIESEC and TECC- Wrote paper on NGO’s behavior in international free trade and gave lecture to Oxfam HK (Beijing office)