Quickly answer all job-related inquiries from supervisor and deliver updates on anticipated task completion times. Use hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Record information, shortages and discrepancies to keep records current and accurate. Move and lift heavy loads of merchandise using equipment. Ship material and perform boxing, packing, labeling and preparation of any related documents. Consistently lift materials weighing as much as 50 pounds. Maintain accurate inventory records to provide data for use in audits and completion of order requests. Inspect work areas for cleanliness and obstacles and remove cartons and boxes to keep work areas organize and hazard-free. Keep warehouse stations and equipment in good working order in line with OSHA requirements.

Answered incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Responsible for assisting them in setting appointments and verifying information over the phone. Projected a professional company image through the phone.

Provided great customer service skills to all with a smile. Operated cash register for cash, check and credit card transactions with accuracy. Maintained organized, presentable merchandise to drive continuous sales. Trained and developed new sales team associates in products, selling techniques and company procedures. Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations. Balanced and organized cash register by handling cash, counting change and storing coupons. Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Processed POS transactions, including checks, cash and credit purchases or refunds. Educated customers on promotions to enhance sales. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.