Ying Robinson Email and Phone Number
Over the years, I have had the privilege of working with diverse teams and industries, each presenting unique challenges and learning opportunities. This experience has equipped me with a broad perspective on onboarding best practices and the ability to adapt to different organizational cultures. I have 10+ years of excellent customer service experience as well. I am passionate about delivering exceptional results through seamless project execution, driving client success, and optimizing processes for efficiency and excellence. As a dedicated Quality Assurance Analyst, I am passionate about ensuring the delivery of top-notch software products by rigorously testing and validating applications. My mission is to contribute my expertise in software testing and process improvement to enhance the overall quality and user experience of software solutions.
Open Dealer Exchange
View- Website:
- opendealerexchange.com
- Employees:
- 102
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Qa AnalystOpen Dealer Exchange Nov 2022 - PresentFarmington Hills, Michigan, United StatesCollaborates closely with multiple developers to test software products and applications to meet the required quality standards before being released to end-users. Complete end to end testing, test planning, regression testing, and bug reporting. Also work closely with product analysts, product managers, and other team members to provide feedback on product quality and communicate test results effectively.
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Senior Client Onboarding Coordinator700Credit Mar 2017 - Nov 2022Farmington Hills, Michigan, United StatesManaged a portfolio of high level clients to ensure smooth and complete customer satisfaction throughout the onboarding process. Created training SOPs and trained new hires. Monitored and evaluated new hire performances and progress throughout and after the training period. Collect and audited required documents and contracts for new and existing clients to ensure they meet credit bureau regulations. Managed department audits. Updated new contracts and process price changes for existing clients. Ensured product and pricing details are entered correctly in a timely manner. Communicated directly with credit bureaus to assess new rules and changes. -
Customer Support And Implementation Specialist700Credit Jun 2013 - Mar 2017Farmington Hills, Michigan, United StatesCreated and managed numerous new accounts, user logins, and train new clients to properly utilize products. Integrated 700Credit products into client's websites. Problem solved and assisted incoming calls and emails from all customers across intra-professional departments within the company. Processed billing requests and payments. Collaborated daily with a team to manage flow of communication and inquiries.
Ying Robinson Education Details
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Biology/Biological Sciences, General
Frequently Asked Questions about Ying Robinson
What company does Ying Robinson work for?
Ying Robinson works for Open Dealer Exchange
What is Ying Robinson's role at the current company?
Ying Robinson's current role is QA Analyst at Open Dealer Exchange.
What schools did Ying Robinson attend?
Ying Robinson attended Western Michigan University.
Who are Ying Robinson's colleagues?
Ying Robinson's colleagues are Adam Buccilli, Liza Karadshe, Jacob Malek, Andrew Wiester, Michael Wentzel, Ron Greer, Samantha Keller.
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