Ying-Ting Chen Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Walldorf, Bw, De

- Managed rollout of SaaS microservices for consumption on public cloud from a mobile products organization with 216,000+ licensed users served by 300+ customer organizations- Designed implementation model for customers integrating cloud APIs and on-premise backend systems for use with mobile applications- Documented and distributed usage of 20+ internal platform APIs to team members for integration across 3 platform development teams and 2 application development teams- Maintained over 40 AWS, Azure, and GCP landscapes for application development teams- Coordinated 3 platform development teams to identify feature gaps and procedural workarounds to allow continuous uninterrupted application development- Delivered 15+ product updates enabling automation of cloud customer onboarding- Collaborated with multiple product owners to design a usage metrics reporting solution for mobile products delivered via iOS App Store, Google’s Play Store, and SAP’s Cloud Platform- Responded to direct inquiries from sales, support, and customer engagement staff to ensure product stability and reliability in production scenarios- Assumed responsibility for and directed security strategy for 140+ engineer personnel

Walldorf, Bw, De

-Scrummaster for SAP Mobile Application Integration Framework Product Development Team-Designed landscape architecture for SAP Cloud Platform Products -Planned Releases and Sprints for Mobile Application integration Framework team-Performed Security Audits of new product releases on SAP Cloud Mobility

Walldorf, Bw, De

-Worked on the SAP Mobile Applications team as a Backend Developer-Administered SAP Cloud Platform Services for 60+ Front end Developers-Wrote oData Mobile Data handlers for SAP Asset Manager Mobile Application-Established Cloud infrastructure for connecting SAP Backend services to Mobile Applications-Tested iterations of new SAP Product offerings for 800+ customer organizations-Troubleshooted front-end application design on the SAP Enterprise Asset Modeler-Trained QA Testers and UI Designers on use and functionality of SAP Mobile Applications-Created and supported new iterations of SAP Agentry Customer Service Backend Configurations-Supported and tested new iterations of SAP Agentry Work Manager Backend Configurations-Designed standard Cloud-to-Backend architecture for SAP iOS Mobile Applications-Managed Principal Propagation architecture for SAP iOS Mobile Application on the Cloud Platform-Led training workshops for users of new products with 425,000+ users

Oklahoma City, Ok, Us

-Worked on the Development team during conversion to SAP HR module from legacy HR system.-Assisted in the integration of Employee Central and SuccessFactors into the HCM-Developed Web Dynpro Reports in SAP HR for end-user reporting.-Created ABAP Reports in SAP HR for managerial reporting.-Helped validate payroll & time reporting for SuccessFactors / Employee Central to SAP integration-Maintained support documentation for SAP Fiori Applications in SAP FI/CO Workflows-Developed custom UI5 SAP Fiori Applications in SAP HANA Cloud WebIDE-Lead development, BASIS, and Functional teams on implementation of custom Fiori Applications-Spearheaded setup, configuration, and design of SAP HANA Cloud Platform design studios

Oklahoma City, Oklahoma, Us

• Streamlined major incident resolution processes while coordinating problem management• Tracked and analyzed incident and problem statistics using Oracle PeopleSoft system• Developed solutions to increase productivity of multiple service providers using RAD SDLC• Coordinated and Managed requests for changes within compliance to an ITIL environment• Designed business process improvements in shared services during IT consolidation

Norman, Oklahoma, Us

- Conducted troubleshooting for SAP students in MIS 3383 ERP Class- Assisted in development of SAP Mobility section of MIS 3383 Course

Oklahoma City, Ok, Us

• Organized and actively maintained voter registration database in Trail Blazer database• Coordinated event data regarding high-profile events for US Congressmen and State Governors• Conducted and tracked survey data concerning target demographics for client

Collected, managed, and coordinated target demographic data.

Bachelor Of Business Administration (Bba), Management Information Systems, General

Information Management

Education record