Ying-Chih Chen Email & Phone Number

台灣 Taipei City 台北

Customer Relationships and Marketing Management • Set up loyalty points related promotion• Manage, create, order and distribute VIP gifts • Solve customer complaint and concerns • Communicate with targeted customers through Line by individual promotions and campaigns • Run weekly CRM reports including the fluctuations of VIP member, store traffic, old and new customers, monthly target achievements of key items, sales and transactions by each counter• Produce electric coupons and other CRM related promotional materials Social Media Management • Run Brand Official Facebook Account • Create Facebook and Line content • Set up Facebook Shop• Represent Giorgio Armani during Livestream Administrative Work • Distribute products, consumables and other materials to different counters, clients or vendors • Open and confirm corporate purchase orders for every expenses• Apply, adjust and manage material codes and commodity labels• Organize brand weekly announcement, monthly meeting report, and monthly marketing planiBeauty Project Manager Corporate Brand Annual Sale Coordinator

台灣 Taipei City 台北

• Set up ecommerce sites for promotional events, design visual layout and track sales performances• Manage Sports & Outdoor and Shoes product categories and refine the specifications• Create product collections from vendors’ inventory for promotion site in order to increase click in, sales, andexposure• Use ecommerce backstage system and Excel for analyzing sales performance and target customers based ondata such as payment methods, value of product sold, and order volume• Work with multiple teams including sales, marketing, graphic design and customer service to build promotionproject from start to finish

紐約, Ny, 美國

• Hold international student orientation, lead group activities and share experiences to incoming students• Plan activities such as language exchange, cultural fellows in the classroom, film series, and Diwali• Build event content for social media and weekly newsletter with Microsoft Office and Google Suite• Outreach to new students and solve problems including dorm, visa, and orientation

New York

• Took orders from buyers with wholesale team during market week in Coterie• Styled models for new campaign and look book photoshoot• Researched trims, colors, and fabrics for new collections based on fashion forecast and market research• Created line sheets and delivery calendar with excel, Illustrator and photoshop• Monitored and reported online inventories, sells and orders on Neiman Marcus Last Call

Seattle Washington

• Promoted school to Taiwanese students through social media by posting and answering questions• Helped students with targeted events, campus tours, and through international department’s blog

Bachelor'S Degree, Fashion Business Management, 3.8Gpa

Associate'S Degree, Fashion Business Management

Education record