Yingchun Wu Email & Phone Number

Taoyuan, Taiwan

Taipei City, Taiwan

1. Own the FCC / IC / CE / AU and worldwide RF regulatory certification processes for notebooks.2. Work closely with third-party labs and engineering teams to troubleshoot and prepare the right fixes or technical explanations for any issues that may arise throughout the certification processes.3. Collect technical construction files and review test reports - reviewing application information and test results against approval standards.4. Study standards and compliance requirements.

New Taipei City, Taiwan

1. Provided cost assessment of RF certification.2. Prepared test samples and collected technical construction files.3. Worked with third-party labs and internal function teams on RF certification application and dealt with test failure issues.4. Reviewed test reports - reviewing application information and test results against approval standards.5. 2021 Gold Medal Award for the Outstanding Team.6. Customer Satisfaction Score - 4.9/5.7. AMRA WG2 Chair Assistant - handling the general affairs, writing meeting minutes, and arranging meeting agendas.

Taiwan

1. Resolved customer queries over the phone and by email.2. Booked testing sites and confirmed the time-slots with customers.3. Followed up project orders, from opening project drafting till payment collection.4. Worked closely with the test team to complete test requirements and certification within target timeframes and kept customers informed of the project status.5. Communicated internally with different departments to accelerate the project process.6. Arranged sample delivery and provided testing reports, certificates to customers.

London, Uk

1. Assisted customers to find the goods and products they were looking for.2. Responsible for processing cash and card payments.3. Stocked shelves with merchandise.4. Answered queries from customers.5. Reported discrepancies and problems to the supervisor.6. Gave advice and guidance on product selection to customers.7. Promoted special offers.8. Kept the store tidy and clean.9. Handled complaints or passed them on to a manager.10. Attached price tags to merchandise on the shop floor.

London, Uk

1. Assisting customers in locating their requirements.2. Managing the merchandise of the store.3. Putting order for new supplies and storing goods.4. Managing customers' complaints and resolving problems to ensure that customers receive great service from the moment they arrive to the time they leave.

Taoyuan, Taiwan

1. Checked raw data, corrected mistakes engineers made and always folded out test reports to the customers on time.2. Managed the storehouse and retrieve documents.3. Communicated in English and Mandarin via email with customer services and project engineers to assist customers with questions and problems.4. Cooperated with 7 members of my department, 18 of engineer and 20 of customer service and good working attitude and communication skill made me successfully deal with the relationship among different departments and easier arrange schedules and solve problems than others.5. Experience Highlights: Served as the Financial Officer of the Employee Welfare Committee in 2014.

Taipei, Taiwan

Clean the office, take phone calls, process simple documents, and receive guests and visitors.Other tasks assigned by the teachers and College.

Taipei, Taiwan

1. Delivered, scanned, printed, copied documents and filed data.2. Gathered and analyzed the statistics of the computer classrooms.3. Trained assistants.

Taipei, Taiwan

Conducted phone interviews in Taiwanese and Mandarin.

Education record

Bachelor Of Arts In Political Science, Department Of Diplomacy, 3.9 / 4.0 Gpa; At Top 5% Of The Class

Activities and Societies: As a player on volleyball team of the department1、選修俄文。榮獲美國康德基金會 2100 小時2009年、2010年黃金年華助學金。 2、2011/09 ~.