Ying Ting Chan Email & Phone Number

Singapore

• Create intuitive interactions and easy-to-use interfaces for ACRA digital services that advocates on excellent user experience.
• Review on components in Design Language System (DLS) and ensure they are aligned with Figma when built in Storybook.
• Work with 3 Business Pods, which consists of >10 Product Owners to review on developed screen to ensure alignment with DLS.
• Collaborate with vendor to understand POs requirements, propose solutions to improve on design and usability of a system / process improvements.
• Conducted 2 moderated usability tests with >10 participants, including Corporate Service Providers (CSPs) and ACRA officers, who interacted with the internet and intranet prototypes to provide insights for screen.
• Leveraged Crowdtask and Maze platforms to recruit participants and upload the prototype for unmoderated usability testing, reaching >100 participants to conduct the testing online.

Singapore

• Create intuitive interactions and easy-to-use interfaces for ACRA digital services that advocates on excellent user experience.
• Work with 3 Business Pods, which consists of >10 Product Owners to understand their requirements and make recommendations to improve on design and usability of a system / process improvements.
• Participate in the discussion with the vendor to work on design for >30 screens (creating screens based on user stories and best practices)
• Collaborate with vendor to build >50 components in the Design Language System (DLS) to ensure consistency across the various screen design.
• Build prototypes for >30 screens for participants to interact during the Usability Testing (UT).
• Conducted 4 Usability Testing with >20 participants - Corporate Service Providers (CSPs), Business Owners and General Public by getting them to interact with the prototype and gather insights on how the the screen.

Singapore

• Facilitated smooth operations of a high-volume vaccination centre during the COVID-19 pandemic.
• Served >200 people getting vaccinations daily. Attended to queries from vaccinated people and their caregivers, managed registrations and implemented discharge procedures.
• Collaborated closely with 11 medical staff to perform non-clinical tasks, to keep operations running smoothly.Key Achievement: Served >200 people per day through non-clinical tasks, in close collaboration with 11.

Central Singapore

• Monitored bookings until clients’ departure. Coordinated with the tour consultants, product staffs and operators to manage the reservations, request or refund from each client.
• Verified 10-20 bookings done by the travel consultants per day, ensuring the selling price tallied with tour operator offerings.
• Generated sales reports for 10-20 customers per day, covering an average of 5 unique items (cruises, air tickets, hotels, rail tickets and tours) per customer.
• Liaised with 20-30 local and overseas tour operator / cruise liners per week on tour reservations and requests.
• Crafted payment invoices to 20-30 vendors per week, including cruise liners and tour operators. Key Achievement: Ensured the firm’s smooth operations by overseeing 10-20 bookings per day and issuing timely invoices to.

Singapore

• Managed inbound and outbound sales for the firm. Provided customer service covering various functions, including price quotation, travel reservations, refunds and client travel documentations.
• Promoted the firm’s travel offerings to 10-15 interested parties per day (in person, phone, email and online chat).
• Created sales bookings for 4-5 customers per day, covering an average of 5 unique items (cruises, air tickets, hotels, rail tickets and tours) per customer.
• Conveyed 4-5 customers’ requests per day to the operations staff to make changes or refund for the bookings.Key Achievement: Promoted the firm’s travel offerings to 10-15 prospects. Assisted >10 customers per day on.

Singapore

• Aug 2020 - Dec 2020Trained seniors and stallholders to adopt digital solutions and technology, through personalized one-on-one sessions and group support.
• Taught 6 seniors per day on the use of digital tools (video conferencing, emails, banking applications) via one-on-one sessions, lasting 30-45 minutes each.
• Promoted Singapore’s ‘Hawkers Go Digital’ initiative to 10-15 hawkers per week, and onboarded them on epayment platforms. Collaborated with IMDA and bank staff to complete the necessary paperwork.Key Achievement.

Sgunited Skills Programme In Ux Design And Product Management

Sgunited Skills Programme In Ux Design And Product Management

Bachelor Of Arts - Ba, Tourism And Hospitality Management

Diploma, Tourism And Resort Management