Ying Xu Email & Phone Number

Toronto, Ontario, Canada

·Achieve sales goals·Opening and closing of the store·Assist management in overseeing day-to-day operations of store·Work towards balanced strengths in sales, operations, merchandising and personnel management·Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues, and staff·Ensure that Customer complaints and feedback are handled appropriately and in a timely manner·Always Support/follow/implement/enforce store operations manual and provide feedback on any updates/changes that might become necessary·Enforce all sustainability policies that are implemented by the company both locally and globally

Markham, Ontario, Canada

Sales GenerationMeet minimum sales requirements based on store volumeProvide exceptional client experience by executing OAK+FORT Sales CultureBe a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandiseRespond and appropriately resolve customer complaints and service opportunitiesStaff DevelopmentSource top candidates to build a high performing teamProvide timely feedback and active informal training to staffInspire and motivate team through demonstrating leadership qualitiesEnsure staff are adhering to OAK+FORT Sales Culture and service expectationsStore FunctionalityParticipate in training and execution of floor managementEnsure the right quantity of stock is in the right place at the right timeOversee and participate in stock room set-up and organizationCreate weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working

North York, Ontario, Canada

·Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service.·Accountable for operational results in store procedures, payroll management, schedule set-up and posting, cash handling, inventory processing and controlling·As a member of the management team take responsibilities for motivating the team by being a role model and setting an exceptional example for all·Conduct in-store training, including induction of new staff into the store, on product knowledge, customer care, and back-office activities·Adhere and reinforce the store’s visual merchandising guidelines ensure best possible management of upkeep and maintenance

North York, Ontario, Canada

·Drives accountability of established and communicated sales expectations and goals through the store manager timely coaching and feedback of sales specialists.·Accountable to store manager for ensuring all operational standards are achieved·Assists in training and retention of a store staff that model company selling practices, deliver authentic customer service and meet sales goals·Executes flawless store visual presentation by following corporate visual direction and recommending merchandising adaptations where needed·Assist in leading team to reliably accomplish productivity goals and completion of inventory management processes and visual merchandising standards by operating the company tools and resources

Northyork

- Lead and manage the FOH (Front of House) team to deliver an outstanding experience in all aspects of restaurant operations - food, beverage, customer service, as well as take-out and delivery- Lead and manage the BOH (Back of House) team to deliver quality and exemplary culinary execution per Sansotei company standard- Promote teamwork, efficiency, communication, and a positive attitude that promotes a fun work environment and strong bond across all restaurant staff- Ensure all members adhere to health and safety standards- Monitor food safety practices and ensure a safe environment for both guests and team- Manage controllable costs including, but not limited to, food and beverage, supplies,inventory, labor, promotional execution, and discounts- Order from suppliers and ensure inventory levels are adequate, while reduce waste and spoilage- Coach and continuously improve efficiency and food and service quality control- Staff scheduling and publishing weekly schedules, and verifying with leadership team on labor cost controls and suggesting efficiencies where need be - Closing till at End of Day (EOD), documenting receipts, and organization of supplier invoices- Cover shifts for absent staff when required- Coordinate and train new and ongoing development of team members- Trouble shoot, identify, and resolve issues that arise, while communicating to leadership team

Etobicoke, On

- Creating contents for Instagram page @Nordstromcanada, acting as a liaison between store team and Canada marketing team to communicate specific social media requests- Set and achieve sales goals as top seller in the department; #2 salesperson in the entire store by enrolling new customers into Nordstrom Rewards program accounts- Provide honest and confident feedback to customers about style and fit- Seek fashion and product professional knowledge to build my expertise- Build lasting relationships with customers- Being flexible and opening to occasionally performing work/duties in other departments ：Updating merchandising, price markdowns,merchandise transfers with logistic department; Displaying merchandise with visual department; Dealings customers need and difficulties with service bar

China Nanning

- Greet walk-in customers in the branch; Arrange related professional staff reception- Support customers complete basic transaction and self-tasks (Open accounts, fill up remittance sheet, activate online banking app and etc) - Review customer profile to identify the potential needs for investment plans and financial products, provide more related information for completing sales goals- Conduct customer marketing activities for credit card promotion, B2B direct marketing of POS machine sales in malls and communities- Event coordination: Assist the exhibition of new metal collections and promote to the walk-in customers; Work with real estate company for new building property opening event; Coordinate commercial company to open salary accounts for all employees

China Nanning

- Track and collect daily online news data flow- Help cross-function team complete reports and slides- Event assistance: coordinate charity event; Receive VIP customers for movie premiere; Assist to set up the hotel opening ceremony

Post-Graduate Certificate, Global Business Management

Activities and Societies: Marketing; IMC; Global business strategy; Customer Relationship Management; Finance; Human Resources; Project.

Bachelor'S Degree, Finance

Activities and Societies: Ministry of Foreign connection and services Courses Studied: Finance/Western Economic/International.