Ying Yin Tan Email & Phone Number

Malaysia

Malaysia

Malaysia

−Served as Country Garden Pacificview - Forest City, Johor, Malaysia, Property Management - Bright Property Service (M) Sdn Bhd senior customer care officer−In charged of a plot with total 4000+ units and managed a team of 10 customer care officers.−Responsible to the all daily property handover activities such as pre-handover Inspection, house checking, handover document signing, owner registration, collection of maintenance/miscellaneous fee and etc.−Coordinate with Project Manager, contractors and maintenance team and outsource service providers such as security, cleaning, landscaping, pest control and etc−Act as main coordinator of all parties and work closely with customer care officer to assign and monitor their daily job. −Attend owner’s enquiry, assist to resolve their problems/complaints, report to relevant parties and follow up.−Maintain good customer relations and build a good rapport JMB/MC in order to deliver efficient management services.−Prepare and report analyzed data according to the requirements of management such as handover data, fee collection data, inspection defects data and etc

Kuala Lumpur, Malaysia

−Responsible for organizing, designing and preparing tours according to client needs−Liaising with coach operators, airlines and hoteliers−Provide pricing information, handling bookings, invoicing and issuing of tickets−Respond to client and customer requests via calls and email

Kuala Lumpur, Malaysia

−Approach and introducing animals to visitor−Guide and lead tourist group along the zoo−Assist visitor to contact with the animals, at the same time keep an eyes on animals and visitors safety