I'm a responsible professional with extensive experience in retail banking in the area of customer service. I have adaptability and easy to work as a team. I take responsibility for taking the initiative to solve problems efficiently always focused on personalized attention, continuous improvement of service and the contribution of knowledge in the area of personal finance. I am currently in search of new professional challenges.
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Supervisor De OperacionesHomelyjoyArgentina -
Customer Service ExecutiveClínica Odontológica La Horqueta Nov 2019 - PresentGran Buenos Aires, ArgentinaI take care of the customer service area with a volume of more than 5 patients every 10 minutes. I receive the payments, complete with information the coupons and forms of the prepaid medicines, I take care that the order of the patients is indicated and I am responsible for the experience of each of the patients that are treated in the clinic. Main Achievement: Management of customer service in Argentina, the administration of the “prepagas” (health insurance) and learning about the lexicon… Show more I take care of the customer service area with a volume of more than 5 patients every 10 minutes. I receive the payments, complete with information the coupons and forms of the prepaid medicines, I take care that the order of the patients is indicated and I am responsible for the experience of each of the patients that are treated in the clinic. Main Achievement: Management of customer service in Argentina, the administration of the “prepagas” (health insurance) and learning about the lexicon and doctors of Argentina. Show less
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Business Manager And BranchB.O.D. Banco Universal Dec 2016 - Feb 2019VenezuelaMy responsibility was to carry out the analysis of financial balance sheets, applications for commercial, industrial, agricultural, tourist and personal credits. I was in charge of the fulfillment of the staff's duties and their induction into the bank. We had to ensure compliance with the objectives set by the bank for our agency. Main Achievement: New clients from the agricultural area were captured, the main companies in that area. A large number of micro-credits were granted in complex… Show more My responsibility was to carry out the analysis of financial balance sheets, applications for commercial, industrial, agricultural, tourist and personal credits. I was in charge of the fulfillment of the staff's duties and their induction into the bank. We had to ensure compliance with the objectives set by the bank for our agency. Main Achievement: New clients from the agricultural area were captured, the main companies in that area. A large number of micro-credits were granted in complex economic situations. I learned to give daily feedback and make performance evaluations. Show less -
Agency ManagerBanco Bicentenario, Banco Universal C.A. Jun 2005 - Jun 2015VenezuelaI was responsible for conciliation in the region of money in the vault, audit control, analysis of the application for small businesses, agricultural, commercial and personal loans. Also, it was among my functions to track collections and credits. Main Achievement: When I started as a manager I took care of the agency that generates the most revenue in the entire region. Being one of the places with the highest goal in both passive and active goals.
Yinis Mar Guillen Education Details
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Caribbean International UniversityLicenciatura En Ciencias Gerenciales -
Abogada
Frequently Asked Questions about Yinis Mar Guillen
What company does Yinis Mar Guillen work for?
Yinis Mar Guillen works for Homelyjoy
What is Yinis Mar Guillen's role at the current company?
Yinis Mar Guillen's current role is Supervisor de operaciones.
What schools did Yinis Mar Guillen attend?
Yinis Mar Guillen attended Caribbean International University, Universidad De Los Andes (Ve).
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