Monika Yin Ting Chan Email & Phone Number

Manchester, Greater Manchester, United Kingdom

Manchester, United Kingdom

Responsible for the day-to-days sales, visual merchandising and stock control of the concession. Ensuring that customers are aware of our Made To Order Concept as well as providing high customer service.● Processing refunds and exchanges as required in line with company procedures.● Ensuring all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements.● Handling customer complaints in a calm and professional manner● Managing cash and payment systems in accordance with company procedures and policies.● Provide in-store staff training to new employees.● Dealing with deliveries and ensuring they are accurate.● Ensuring all administrative duties are completed.● Working with KPIs to help merchandise the store.● Working with the Kwikprint 55 Hot Foil Printing and Blind Embossing System to personalise leather products from Card Holders to Bags.

Manchester, United Kingdom

Providing help and support to a range of different customers from a range different background.● Assist passengers/customers with self-service check-in kiosk● Inspect and verify passenger documentations● Manage passenger baggage processing including handling and fee calculation● Assist passengers through arrival and check in processes including support for passengers with special requirements, i.e. unaccompanied minors and passengers needing wheelchair assistance● Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements● Maintaining high standards of safety and security at all times

Intu Trafford Centre, Manchester

SUPERVISOR (August 2015 to January 2017)Responsible for the daily management of the store and providing high levels of customer service. Engaging clients to meet sales targets whilst reflecting the brand's philosophy and culture; delivering a stylish retail experience.● Processing returns and refunds as required in line with company procedures.● Responsible for the stores security including opening and closing of the store.● Maximising store revenue by suggesting add-ons.● Valuing customers choices and offer advice when requested.● Using the stock management system to log and check all stock both in and out of the store.● Ensuring all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements.● Ensure stock is replenished on the shop floor.● Handling customer complaints in a calm manner.● Managing cash and payment systems in accordance with company procedures and policies.● Provide in-store staff training to new employees.● Dealing with recruitment of potential candidates.● Dealing with rotas, invoices and other administrative work are completed.● Dealing with deliveries and ensuring they are accurately and accepted on Microsoft Nav.● Ensuring all administrative duties are completed, i. e. Financial Check Control, Safe Declarations, daily banking and opening statements.SALES AMBASSADOR (May 2015 - August 2015)Working full time, focusing on mens and ladies wear. Responsible for the day-to-day sales and cashier operations.

Intu Trafford Centre, Manchester

Working as a Sales Ambassador focusing on ladies wear. Responsible for the day-to-day sales operations and providing high levels of customer service. Engaging clients to meet sales targets whilst reflecting the brand's philosophy and culture; delivering a stylish retail experience.● Maximising store revenue by utilising full range of selling skills; outfit building, add-on sales, cross selling, product location in order to meet and exceed individual targets● Share knowledge with customers and team members by ensuring they are fully informed regarding store product range, including; fabrics, key trends, co-ordination, product care, promotions and stock availability.● Created and maintained high levels of customer service and a genuine desire to help customers.● Ensure stock is replenished on the shop floor.● Using the stock management system to check stock both in and out of the store.● Establish and promote customer loyalty by promoting mailing list cards and client books.

Provide 1st/2nd line software support for clients in UK, Europe and SE Asia.● Managing small bureau projects and liaising with clients.● Handle day to day tasks and ensuring all support calls are dealt with. ● Logging support calls and opportunities into Microsoft CRM. ● Provide software, scanner installation guidance and documentation via telephone, email and remote assistance.● Configuring data capture software to communicate with SQL Server. ● Assisting clients on survey designs and provide them step-by-step instructions. ● Managing, designing and developing the Knowledge-base website. ● Improved efficiency in form designing by reducing the time spent in designing forms. ● Increase productivity in small bureau projects. ● Implemented new procedures in form designing and bureau projects.Achievements:● Improved efficiency in form designing by reducing the time spent in designing forms from 1 week to 2 day Increase productivity in small bureau projects. Ensuring that data being captured is 100% accurate and the time taken to process is reduced.● Implemented new procedure in how form designs are requested. Allowing successful track back to older projects.● Implemented new procedure in how bureau projects are logged thus allowing successful track back to previous projects to determine time and resources.● Created, managed and maintained a Technical Knowledgebase Website for the in-house Data Capture Software.

Kingston Upon Thames, United Kingdom

Managing a team of 3-5 and ensuring the store is fully operational for the start of the business day.● Provide high level of customer services.● Responsible for the daily management of the store and till in the absence of senior members.● Processing returns and refunds as required in line with company procedures.● Responsible for the stores security including opening and closing of the store.● Maximising store revenue by suggesting add-ons.● Valuing customers choices and offer advice when requested.● Using the stock management system to log and check all stock both in and out of the store.● Ensuring that all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements.● Ensure stock is replenished on the shop floor.● Handling customer complaints in a calm manor.● Managing cash and payment systems in accordance with company procedures and policies.● Provide in-store staff training to new employees.● Provide Management cover for other branches when required.

Kingston Upon Thames, United Kingdom

SUPERVISOR (April 2002 - February 2003)Supervising a team of 5-10 and ensuring the store is fully operational for the start of the business day as well as ensuring all duties carried out are completed within strict timeframes and accordance to company policy.● Provide high level of customer services.● Responsible for the daily management of the store and till in the absence of senior members.● Processing returns and refunds as required in line with company procedures.● Responsible for the stores security including opening and closing of the store.● Maximising store revenue by suggesting add-ons.● Valuing customers choices and offer advice when requested.● Using the stock management system to log and check all stock both in and out of the store.● Ensuring all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements.● Handling customer complaints in a calm manor.● Managing cash and payment systems in accordance with company procedures and policies.● Provide in-store staff training to new employees.● Provide Management cover for other branches when required.SALES ASSISTANT/BRA FITTING CONSULTANT (January 2002 - April 2002) ● Providing high levels of customer service● Valuing customers choices and offer advice when requested.● Using the stock management system to log and check all stock both in and out of the store.● Ensuring that all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements.● Ensure stock is replenished on the shop floor.TEMPORARY SALES/BRA FITTING CONSULTANT (October 2001 - January 2002)● Providing high levels of customer service● Valuing customers choices and offer advice when requested.● Ensuring that all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements.● Ensure stock is replenished on the shop floor.

Higher National Diploma, Computing

As/A Levels, Accounts, Information Technology And Use Of Maths

Gcses

8 GCSEs (A* - C) including Maths and English

Education record

Access to Acting: Acting 101 - This course helped me build up my confidence and presentation skills.