Sandy Chen's Location
Humble, Texas, United States, United States
About Sandy Chen
Hi there, I'm Sandy, a full-stack software engineer who has a passion for learning new skills, tackling complex problems, and delivering valuable solutions to people. I thoroughly enjoy embracing challenges, and I am driven to create software that is genuinely useful and valuable. My unique background includes experience in both chemistry and customer service. This combination has honed my problem-solving, analytical, collaborative, and communication skills. Thanks to this, I have been able to seamlessly transition and excel as a software engineer.I am enthusiastic about becoming part of a team that prioritizes open communication, knowledge sharing, diverse perspectives, and a growth mindset. I am excited to collaborate with talented individuals who are deeply passionate about their work and share a common objective of making a positive impact in the industry.
Sandy Chen Work Experience Details
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Passenger Sales RepresentativeEva Airways Corp. Oct 2024 - PresentEl Segundo, California, UsPlays a key role in maintaining and strengthening relationships with key clients, such as travel agencies, corporate clients, and other business partners. Also serves as a marketing specialist, responsible for developing and executing strategic marketing initiatives to promote the company’s products and services. -
Customer Service RepresentativeEva Airways Corp. May 2024 - Oct 2024El Segundo, California, Us-Assisting passengers with flight bookings, itinerary changes, or rebooking due to flight cancellations or delays using Amadeus GDS-Providing passengers with queries about flight schedules, baggage policies, seating arrangements, and other travel-related concerns to ensure a smooth journey.-Familiar with airline products, including cabin classes, fare families, fare policies, and frequent flyer programs, and Star Alliance partnership.-Resolving passenger Issues and complaints, such as lost luggage, ticketing errors, or service dissatisfaction, by working to find solutions that meet customer needs and maintain their loyalty.
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Backend Software EngineerTow Zone Alerts Feb 2024 - PresentBoston, Ma, Us- Maintain and improve the existing backend architecture, fostering collaboration among team members to achieve a unified and effective solution.- Implementing the API route from the database for user account creation, authentication, and maintenance.- Collaborating with a team member to define and document ubiquitous language as part of a collaborative effort to ensure effective communication among different team members. -
Associate Software EngineerFlickstone May 2023 - Jan 2024• Developed user management and YouTube creator onboarding features for a YouTube early-access and exclusive content membership service using Node.js, Nest.js, React, GraphQL, and PostgreSQL.• Decreased server load and bandwidth usage by 73% by developing a feature to automatically switch video playback from internal servers to YouTube/Vimeo when a video moves from early-access to public. • Implemented a feature in customer feedback management software that leverages AI (LLM) to process user feedback and automatically link the feedback to existing feature requests and create new feature requests from the text analysis using Java Spring and PostgreSQL. -
Software Engineer InternFlickstone Jan 2023 - May 2023• Built customer feedback management software for managing feature requests and community-aggregated prioritization using Java Spring, React, PostgreSQL, and Bootstrap.• Led design and implementation of a customer loyalty API SaaS using Ruby on Rails, MySQL, RabbitMQ.
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Wanderlist - Full Stack EngineerPersonal Software Engineering Projects May 2023 - Jun 2023Los Angeles, Ca, UsA web app that assists users in arranging and managing their trips to national parks.• Collaborated with four engineers to develop an application that enables users to select their preferred national parks for travel. The application utilized third-party data from the National Park Service (NPS) as a reference for park information.• Synced park data from NPS REST API to our app's database which minimized API calls, enabled more robust feature development, mitigated external outages, and improved app response times• Implemented a secure authentication using JWT tokens on both back-end and front-end to enable users’ privacy and security• Created an intuitive and responsive user interface using React and Redux to easily manage component state's and provide a seamless experience for users, along with CSS and Bootstrap for styling -
Carcar - Full Stack EngineerPersonal Software Engineering Projects Apr 2023 - Apr 2023Los Angeles, Ca, UsApplication for management of an automobile dealership- specifically its inventory, service center, and sales.• Implemented a microservice architecture using Django and Python as back-end technologies, and successfully developed endpoints for creating, updating, and deleting car inventory, sales records, service appointments, employees, and customers.• Developed a user-friendly frontend using JavaScript, React, and Bootstrap, enabling seamless management of employees, car inventory, vehicle models, service appointments, and car sales, while leveraging RESTful APIs for efficient communication with the backend system
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Task Management - Full Stack Software EngineerPersonal Software Engineering Projects Mar 2023 - Mar 2023Los Angeles, Ca, UsA project management application with task management and multi-user support.• Created user-authenticated application for project and task management. Users can view the tasks assigned to them in a dedicated “My Tasks” view. Built using Python, Django, HTML5, CSS, and SQLite.• Implemented ability to manage tasks within different projects such as create, edit, delete by utilizing Django backend technologies along with Django view function.
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Office And Customer Service AssistantGlobal Courier Express, Inc. Dec 2020 - Jan 2023Baldwin Park, California, Us-Achieved a consistent customer satisfaction rating of 95% for a span of two years through the delivery of professional service, efficient work, and a positive demeanor.-Increased customer retention and decreased average customer wait time by 50% by creating a more customer-friendly and efficient method for shipping and handling packages -
Undergraduate Research AssistantUniversity Of Houston-Downtown Jan 2020 - May 2020Houston, Tx, Us-Analyzed different scan rates of potassium ferrocyanide and ascorbic acid via cyclic voltammetry.-Analyzed the different concentrations of the ascorbic acid spike in orange juice under the same scan rate.-Determined correlation between the scan rate and the change in reduce potential.-Documented and analyzed important data to present in weekly status meetings with colleagues.-Set up, calibrated, and maintained laboratory reagents as well as equipment such as CHI Electrochemical analyzer and three-electrodes system. -
CashierKamalan Bakery Llc May 2018 - Apr 2020-Greeted customers and aided them to meet their needs.-Accepted customer orders and coordinated with kitchen staff to ensure order completeness and quality.-Possessed a positive attitude, ability to work in a team, and a strong work ethic.-Handled payments (cash and credit cards) with store’s POS system.-Addressed customer concerns and complaints in a diplomatic manner, working to resolve quickly and to the customer's satisfaction. -
CashierIbun Bakery, Llc Jun 2013 - Mar 2018-Interacted with customers to assess dietary needs, recommend foods, and answer questions about store items.-Took special orders and coordinated with the baker to ensure prompt service and customer’s satisfaction.-Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.-Developed rapport with clients and generated repeat business through positive attitude and responsibility.
Sandy Chen Education Details
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Hack ReactorFull Stack Software Engineer -
University Of Houston-DowntownChemistry
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University Of HoustonChemistry
Frequently Asked Questions about Sandy Chen
What company does Sandy Chen work for?
Sandy Chen works for Eva Airways Corp.
What is Sandy Chen's role at the current company?
Sandy Chen's current role is Full Stack Software Engineer.
What schools did Sandy Chen attend?
Sandy Chen attended Hack Reactor, University Of Houston-Downtown, University Of Houston.
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