Sandy Chen Email & Phone Number

El Segundo, California, Us

Plays a key role in maintaining and strengthening relationships with key clients, such as travel agencies, corporate clients, and other business partners. Also serves as a marketing specialist, responsible for developing and executing strategic marketing initiatives to promote the company’s products and services.

El Segundo, California, Us

-Assisting passengers with flight bookings, itinerary changes, or rebooking due to flight cancellations or delays using Amadeus GDS-Providing passengers with queries about flight schedules, baggage policies, seating arrangements, and other travel-related concerns to ensure a smooth journey.-Familiar with airline products, including cabin classes, fare families, fare policies, and frequent flyer programs, and Star Alliance partnership.-Resolving passenger Issues and complaints, such as lost luggage, ticketing errors, or service dissatisfaction, by working to find solutions that meet customer needs and maintain their loyalty.

Boston, Ma, Us

- Maintain and improve the existing backend architecture, fostering collaboration among team members to achieve a unified and effective solution.- Implementing the API route from the database for user account creation, authentication, and maintenance.- Collaborating with a team member to define and document ubiquitous language as part of a collaborative effort to ensure effective communication among different team members.

• Developed user management and YouTube creator onboarding features for a YouTube early-access and exclusive content membership service using Node.js, Nest.js, React, GraphQL, and PostgreSQL.• Decreased server load and bandwidth usage by 73% by developing a feature to automatically switch video playback from internal servers to YouTube/Vimeo when a video moves from early-access to public. • Implemented a feature in customer feedback management software that leverages AI (LLM) to process user feedback and automatically link the feedback to existing feature requests and create new feature requests from the text analysis using Java Spring and PostgreSQL.

• Built customer feedback management software for managing feature requests and community-aggregated prioritization using Java Spring, React, PostgreSQL, and Bootstrap.• Led design and implementation of a customer loyalty API SaaS using Ruby on Rails, MySQL, RabbitMQ.

Los Angeles, Ca, Us

A web app that assists users in arranging and managing their trips to national parks.• Collaborated with four engineers to develop an application that enables users to select their preferred national parks for travel. The application utilized third-party data from the National Park Service (NPS) as a reference for park information.• Synced park data from NPS REST API to our app's database which minimized API calls, enabled more robust feature development, mitigated external outages, and improved app response times• Implemented a secure authentication using JWT tokens on both back-end and front-end to enable users’ privacy and security• Created an intuitive and responsive user interface using React and Redux to easily manage component state's and provide a seamless experience for users, along with CSS and Bootstrap for styling

Los Angeles, Ca, Us

Application for management of an automobile dealership- specifically its inventory, service center, and sales.• Implemented a microservice architecture using Django and Python as back-end technologies, and successfully developed endpoints for creating, updating, and deleting car inventory, sales records, service appointments, employees, and customers.• Developed a user-friendly frontend using JavaScript, React, and Bootstrap, enabling seamless management of employees, car inventory, vehicle models, service appointments, and car sales, while leveraging RESTful APIs for efficient communication with the backend system

Los Angeles, Ca, Us

A project management application with task management and multi-user support.• Created user-authenticated application for project and task management. Users can view the tasks assigned to them in a dedicated “My Tasks” view. Built using Python, Django, HTML5, CSS, and SQLite.• Implemented ability to manage tasks within different projects such as create, edit, delete by utilizing Django backend technologies along with Django view function.

Baldwin Park, California, Us

-Achieved a consistent customer satisfaction rating of 95% for a span of two years through the delivery of professional service, efficient work, and a positive demeanor.-Increased customer retention and decreased average customer wait time by 50% by creating a more customer-friendly and efficient method for shipping and handling packages

Houston, Tx, Us

-Analyzed different scan rates of potassium ferrocyanide and ascorbic acid via cyclic voltammetry.-Analyzed the different concentrations of the ascorbic acid spike in orange juice under the same scan rate.-Determined correlation between the scan rate and the change in reduce potential.-Documented and analyzed important data to present in weekly status meetings with colleagues.-Set up, calibrated, and maintained laboratory reagents as well as equipment such as CHI Electrochemical analyzer and three-electrodes system.

-Greeted customers and aided them to meet their needs.-Accepted customer orders and coordinated with kitchen staff to ensure order completeness and quality.-Possessed a positive attitude, ability to work in a team, and a strong work ethic.-Handled payments (cash and credit cards) with store’s POS system.-Addressed customer concerns and complaints in a diplomatic manner, working to resolve quickly and to the customer's satisfaction.

-Interacted with customers to assess dietary needs, recommend foods, and answer questions about store items.-Took special orders and coordinated with the baker to ensure prompt service and customer’s satisfaction.-Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.-Developed rapport with clients and generated repeat business through positive attitude and responsibility.

Full Stack Software Engineer

Bachelor Of Science - Bs, Chemistry

Chemistry