• Partner with customer’s cross-functional teams to push forward strategic and tactical goals with solutions on AWS leading to cost savings, increased performance, stronger security, and more reliable infrastructure• Act as customer’s direct point of escalation to AWS leadership, internal service teams, and product managers to resolve critical business impacting issues• Present key metrics and develop solutions to internal stakeholders on how to improve AWS support offerings

• Built scalable, highly available, reliable, and secure Linux and Windows environments for clients utilizing Amazon Web Services (AWS) infrastructure• Used Infrastructure as Code such as Cloudformation or Terraform for AWS infrastructure orchestration, and managed server configurations through Chef• Built tools and automation (AWS Lambdas, Python/Bash scripts, CICD pipelines) to reduce operational tasks, improve automatic issue identification and routing• Implemented monitoring, alerting, and logging through Cloudwatch as well as Elasticsearch and Alertlogic• Developed immutable architecture through building docker containers to deploy on EKS clusterDrive issue resolution and root cause identification, triage, and mitigation with various customers• Participated in on-call rotation to manage incidents, change requests, and troubleshoot unknown/new issues and problems

• Architect, design, and implement network infrastructure solutions for a global Navy enterprise network• Communicate installation plans, performance, schedule, and cost to customers• Develop product roadmaps for Navy networking solutions• Assign tasks and manage a 10+ people network team• Work with other engineering teams to ensure successful deployments and implementation• Work with leadership to evaluate contractor proposals and resumes• Contribute to Navy network baseline documentation and standards using CMPro for configuration management

• Installed, configured, and maintained Hadoop, Accumulo (NoSQL database), and Zookeeper on AWS EC2 and used Red Hat Enterprise Linux (RHEL) as the OS• Saved time and reduced installation and configuration errors by automating installation and configuration through Linux bash scripts• Used SVN for version control on a software development team and JIRA for issue and project tracking• Developed code and fixed bugs using Java and Eclipse IDE• Evaluated and implemented DISA STIGs on our Red Hat Enterprise Linux (RHEL) OS base build for security compliance• Updated documentation through an internal online wiki• Mentored various interns and new employees