Yip Ragner Email & Phone Number

Singapore

• Providing technical guidance and support to customers and internal teams (being the technical voice of the customer within EDMI)
• Being an active member of the Solution consultant community of practice to share knowledge and improve the effectiveness of the team
• Identifying and outworking innovation opportunities to deliver commercial value to EDMI
• Ensuring technical best practice is consistently applied with a focus on standardization and solution documentation.
• Balancing bespoke customer needs with the strategic imperative of aligning allcustomers to EDMI’s preferred solutions
• Identification, definition of improvements to EDMI’s solutions in conjunction with theLead Solution consultant and solution management team

Singapore

-Attending to existing customers and assisting them with their service requests-Attending to enquiries from new sales prospects via web portals & emails-Providing professional advice to any enquiries on our services-Conducting presentation on company's range of services to various stakeholders, sales prospects & customers -Identifying solutions for issues.

Singapore

-Supporting sales team in reviewing technical requirements and specifications and identifying product gaps -Doing testing on product applications and preparing application notes to guide customer -Bridge between sales team and product management team to facilitate exchange of ideas and conclude on best-fit solution after considering actual constraints in.

Singapore

-Assist customers in building conducive working environments for Command & Control Centres, while reducing operator fatigue and making monitoring work easier-Writing compelling system proposals to indicate on the benefits of using our company's products-Coming out with BOM, and quotations-Preparing tender responses-Setting up demo showroom in office.

Singapore

-Helping to manage mega project of the company -Coordinate for sub-contractors, professional engineer(PE) to enter job site for various site works-Attend site and project meetings to discuss on issues faced and update on project plan-Attend to enquiries and advise on suitable products/equipment to use

Singapore

-Providing quotations to clients -Preparing for tender submission-Conducting product demo and Proof-of-Concept at customer's place-Doing testing and validation on product applications-Opening up new and under-developed markets in Africa & Middle East regions.

Singapore

-Providing quotations to customers based on their requirements-Attending to on-site maintenance & servicing on brake-motors on jack-up rigs and marine navigational and engine room systems -Supporting customers to debug issues faced with systems

Bachelor Degree, Electrical & Electronics Engineering

Diploma, Electrical Engineering, Diploma With Merit (For Top 5% Of Graduating Cohort)

Activities and Societies: CCA Marketing Society, Sports Club