Leading the research in the low-code/no-code app builder space (UI Builder) to elevate productivity for enterprises.

Dedicated to improving the digital experience of seeking in-network medical care. Have led research in digital pharmacy and urgent care. Both helped shape the business strategy and product roadmap. Commonly used research methods: In-depth user/stakeholder interview; Feature prioritization study; Concept testing; Mental model study; Participatory design workshop; Usage data analytics (Adobe Analytics, Foresee, Clarabridge)Commonly delivered artifacts: User journey map; personas; Service blueprint; Concept storyboard; Roadmap; Value Web; Low/mid-fi wireframe

*Partner with 3 founders to plan for product strategy and roadmap by applying human-centered design approach and leveraging research insights*Initiate and conduct research (interviews, contextual observations, diary studies, etc.) in an extremely limited budget to identify opportunities for future growth*Mentor and coach other designers on research

*As the only UX practitioner, advocated for a “research first” product development process, which got buy-in from PM to execute*Conducted interviews with employees to learn their mental models, which informed the enterprise app design*Rapidly conduct research and transfer insights into multiple solutions (wireframes & interactive prototypes) *Led engaging workshops cross the whole team to build alignment and eliminate conflicts

Led a research project to envision the future experience of E-Commerce Order Fulfillment by leveraging Zebra’s physical and digital products.Designed final concept storyboard and presented to the whole design team including the US, UK and Chinese offices.