Yip Fai Sin Email & Phone Number

• As a People Operations Generalist, I oversee the People Operations team, and am a trusted HR advisor and business partner on all HR-related topics (including compliance, employee relations, cultural change, performance.
• Lead special HR projects and company initiatives (2022 and 2023 Annual Review and Merit process, CA Meal and Rest compliance, Ergonomic program, COVID Pay Policies)
• Implement 3rd Party Leave Administrator and companywide Paid Parental Leave
• Manage People Operations Coordinators and Generalists
• Revitalize Company-wide Annual Review and Merit process by creating project timeline, centralizing communication, Supervisor training/development, leading to an extra 2 month buffer
• Nominee for 2022 and 2023 Above and Beyond Award

• Employee Relations: Develop supervisors in performance management, conduct workplace investigations, ensure wage and hour compliance, and provide termination recommendations
• Thought Partner with stakeholders for change management, program implementation, and performance management
• Manage Leave of Absence, Workers’ Comp and Accommodation process
• Revise Employee Handbook for 2022
• Streamline People Team intake processes (Shared inbox, Department Phone Line Structure, Slack Channel, FAQs, and guides) in preparation for Help Desk Ticketing System
• Benefits Management and Administration

Berkeley, CA

• Managed all HR functions as the sole HR team member, including Recruitment, Leaves of Absences, Workers’ Compensation, Personnel changes, Employee Relations, New Hire Orientation, Compliance, Payroll, and Termination.
• Acted as benefits administrator, implementing new FSA plans and overseeing contract renewals.
• Led compliance efforts by implementing Timekeeping and Meal and Rest Period policies, updating the Employee Handbook.
• Negotiated contracts, managed system upgrades, and implemented a Learning Management System for employee training and development.

Walnut Creek, CA

• Oversaw and streamlined HR operations for 1600+ employees for the Employee Service Center.
• Identified and recovered $30,000+in benefit errors
• Provided coaching on policies and laws
• Presented HR analytics to senior management

Walnut Creek, CA

• Implemented Zendesk ticketing system, managed Employee Service Center for 1600+ employees, and maintained HRIS (PeopleSoft) entries for onboarding, promotions, transfers, terminations, and benefits.
• Led team of 4 HR Coordinators, developed SOPs, and designed company Wikipedia for HR operations.
• Established contractor conversion process for 600+ employees for largest company client, and conducted candidate application and record reviews for compliance.