Yip Fai Sin Email & Phone Number

• As a People Operations Generalist, I oversee the People Operations team, and am a trusted HR advisor and business partner on all HR-related topics (including compliance, employee relations, cultural change, performance management, risk mitigation) for all business functions ranging from Caregivers, Drivers, Facilities, Physicians, Nurses, Admin, Legal, Finance, IT, and Senior Leadership, etc.• Lead special HR projects and company initiatives (2022 and 2023 Annual Review and Merit process, CA Meal and Rest compliance, Ergonomic program, COVID Pay Policies) • Implement 3rd Party Leave Administrator and companywide Paid Parental Leave• Manage People Operations Coordinators and Generalists• Revitalize Company-wide Annual Review and Merit process by creating project timeline, centralizing communication, Supervisor training/development, leading to an extra 2 month buffer• Nominee for 2022 and 2023 Above and Beyond Award

• Employee Relations: Develop supervisors in performance management, conduct workplace investigations, ensure wage and hour compliance, and provide termination recommendations• Thought Partner with stakeholders for change management, program implementation, and performance management• Manage Leave of Absence, Workers’ Comp and Accommodation process• Revise Employee Handbook for 2022• Streamline People Team intake processes (Shared inbox, Department Phone Line Structure, Slack Channel, FAQs, and guides) in preparation for Help Desk Ticketing System• Benefits Management and Administration• Utilize Cantonese at a professional level

Berkeley, Ca

• Managed all HR functions as the sole HR team member, including Recruitment, Leaves of Absences, Workers’ Compensation, Personnel changes, Employee Relations, New Hire Orientation, Compliance, Payroll, and Termination.• Acted as benefits administrator, implementing new FSA plans and overseeing contract renewals.• Led compliance efforts by implementing Timekeeping and Meal and Rest Period policies, updating the Employee Handbook.• Negotiated contracts, managed system upgrades, and implemented a Learning Management System for employee training and development.

Walnut Creek, Ca

• Oversaw and streamlined HR operations for 1600+ employees for the Employee Service Center.• Identified and recovered $30,000+in benefit errors• Provided coaching on policies and laws• Presented HR analytics to senior management

Walnut Creek, Ca

• Implemented Zendesk ticketing system, managed Employee Service Center for 1600+ employees, and maintained HRIS (PeopleSoft) entries for onboarding, promotions, transfers, terminations, and benefits.• Led team of 4 HR Coordinators, developed SOPs, and designed company Wikipedia for HR operations.• Established contractor conversion process for 600+ employees for largest company client, and conducted candidate application and record reviews for compliance.