Yip Jia Ming Email & Phone Number

• Develop and created over 30 + professional grade presentation slides using PowerPoint resulted in 30% increase in stakeholder engagement and comprehension of financial data.
• Successfully completed training in 10+ financial tools, leading to a 20% improvement in efficiency and accuracy of financial analyses within the team
• Conduct in-depth analysis of over 50+ client profiles, resulting in the implementation of customize financial solutions that led to 15% increase in client satisfaction.

• Planned social media advertising campaigns, including content writing, posting content and editing photos, resulting in a 30% increase in online engagement and a 50% rise in sales.
• Effectively handled customer inquiries over the phone, promptly responding to messages and professionally answering phone call, achieving a 95% customer satisfaction rating based on their feedback.
• Facilitated the delivery of products to customers, ensuring 100% timely and accurate fulfilment of orders, contributing to positive customer experiences and repeated sales.

• Ensure the seamless daily operation of the shop, overseeing tasks such as inventory management, restocking, and ensuring compliance with company standards and procedures.
• Provided exceptional customer service to an average of 100 customers daily by actively engaging with the customers, addressing inquiries, and assisting with product selection, resulting in increased customer.
• Expertly managed packaging and organization of stock, reducing inventory discrepancies by 20% and optimizing space utilization for efficient workflow.
• Maintained a clean and organized shop environment, including arranging display, samples, and products, to enhance the customer shopping experience and uphold brand image.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Grade : CGPA 3.47 Subjects : Quantitative Methods Microeconomics Business Communication IT Fundamentals and Applications Hubungan Etnik.

Spm, Spm 8A

Activities and Societies: Perkhemahan Perdana BSSM SIRI 2/2015 - Pusat Sukan Universiti Malaya Kursus Kepimpina Pemimpin Pelajar Perdana.

Foundation In Business Information Technology