• Enhanced customer experiences through user-friendly UX enhancements: AI-powered global search, peer comparison benchmarks, and intuitive data visualization on dashboards and online reports.• Played a pivotal role in refining Peer Comparison Benchmarks, transforming the initial design into a streamlined analysis tool using AI. Introduced the First-Time User Experience (FTUE) concept to the CX team, delivering UX designs featuring data visualization and actionable insights.• Led UX design efforts and gathered product requirements for AI-driven CX/PX global search. • Collaborated closely with MVP to ensure system functionality and support executive decision-making.• Presented MVP designs in architecture reviews and VP meetings, securing engineering and management approvals.• Orchestrated feedback collection from design teams by leading cross-functional teams in comprehensive testing, including UT and A/B testing, to continually enhance user-centric design.• Initiated and managed product content creation, UX design, and data visualization autonomously, concurrently serving as product manager, content designer, and UX designer.

• Improved UX design for large-scale network security products: The Next-Generation Firewall, Cloud security services & analytics (Tetration & Argento).
• Initiated Open Box UX using AR/VR to improve CX & reduce cost & time for technical support, which matched perfectly with the Cisco Device AR Experience (DARE) app.• Innovated Everywhere Challenge award, 2020 @ Cisco: Top 8 finalist out of 400+ ideas. Supported a location-based pop-up social platform concept with two other team members; the 1st integration of Cisco DNA Spaces, Open Roaming & Collocation BUs. It's an ideal concept to partner with Ford motors to implement automatic Wi-Fi and contextual digital services. Patent approved in 2021.• Speaker at Cisco Security Business Group design conference.

• Successfully Created innovative future TV & video experience designs on multi-platforms for Ericsson Media First with the best practices & standards for "10ft" TV UI/UX (set-top box), tablet, & mobile optimization design.• Improved voice interaction to access Ericsson MF from Amazon Alexa/Google Home. • Established design specs & terminology library while advocating for the adoption of responsive design utilizing Mobile First strategies.• Conducted research & initiatives for the Connected Car concept approval project based on Ericsson 5G.

• Created integrated future in-car software UX/UI across the infotainment center, map & instrument cluster designs.• Conducted research, competitive analysis, & heuristic evaluations for the integration product for GM vehicles.• Based on the collected data, researched head-up display & designed cluster UX for GM cars & in-house archetypes.

Hewlett-Packard Enterprise, Sunnyvale, CA (Consultant) 2016Sr. UX / Visual Designer: • Innovated the UX designs for HP Enterprise Online SaaS and techbeacon.com to generate sales.• Designed weekly and quarterly marketing newsletters and emails to bring brand awareness & generate sales leads.Mindful Design, LLC Founder & Sr. UX Designer: Dedicated a holistic and innovative UX solution that address the end user needs and tied them with business goals in a scalable way for software design, mobile and wearable designs for various clients.Project 3: Nodeprime, San Francisco, CA 2015 • Worked with data scientists and developers by creating customer-centric design mockups to solve novel big data UI/UX problems at an unprecedented scale and designed inspiring data visualizations in a start-up environment. Project 2: Cisco Systems, San Jose, CA 2014 – 2015• Based on user studies, collaborated with IT, development, and business analyst to design a complex Cisco Software Licensing web tool by simplifying the UX and improving admin usages.• Satisfied internal sales and customer reps. by integrating their feedback into the final design.• Created meaningful design solution for a large scale and customer-facing XaaS product to help generate greater ROI.Project 1: Hewlett-Packard, Sunnyvale, CA 2014 • Initiated a new concept and UX designs for HP Connected Music app on a brand new touch-screen tablet PC.• Provided UX wireframes, interaction mockups, & design deliverables that guide creative, content, and development efforts for HP next generation product in Windows 8 environment. • Maintained an awareness of industry trends with self-directed capacity to deliver the best design solutions.

• Designed intuitive UX for Cisco Collaboration products (chat, call, conference) for Cisco Voice Technology Group. Initiated user research, interaction flows, usability test planning, accessibility designs, & marketing demos to align with the consistent design language across Cisco’s desktop & mobile clients for both MAC & PC OS.• Initiated, planned, & delivered the 1st usability tests in China with test reports in dual languages. • Collected user feedback & contributed UE guidelines to the UE archetype & terminology library.• Improved communication as a liaison among stakeholders in the US, Europe, India, & China.

Product owner and designer for Oracle Real-Time Collaboration-IM & Web Conferencing; Product designer for Business Intelligence products • Created initial designs, wireframe flows, & UE Specs from concept model to execution to improve CX.• Conducted competitor analysis & presented product demos for Oracle Open World Conference. • Provided requirements to the visual designer & mentored junior designers. 
• Designed highly interactive Business Intelligence Publisher application & promoted consistency across Oracle BI products to eliminate redundancy & increase access speed.