Jyun Shuo Chen Email & Phone Number

台灣 臺北市

IT TEAM LEAD | AMOREPACIFIC, TAIPEI, TWOCT 2021 – NOWIn the IT department of the cosmetics industry, the main task is still to assist company to drive digital transformation-Help brands deepen membership management, optimize customer experience, make management analysis more effectively, and automate manual maintenance processesMy main responsibilities are:1. Develop a comprehensive IT strategy and annual budget from the IT perspective of the Korean headquarters and local area2. Become a partnership with the headquarters, communicate and coordinate with the headquarters to meet the needs of projects and users3. Project & Vendor management4. Support operation

Taipei

As a Team Lead of Enterprise Technology, the main task is to drive the company's digital transformation specializing in the enterprise field through co-working with business partners and strategic thinking, and be responsible for the data integration between ERP, HRIS, BPM, BI, Rostering and other systems.To this end, I had successfully led more than 5 projects (such as BPM, HRIS, BI, Rostering, Customer 360, etc.), and the achievements were as follows:• Collaborated with British vendor Fourth to use artificial intelligence to bring accurate sales forecasts for each time period to optimize the restaurant scheduling shift process. It improved scheduling accuracy, reduce scheduling costs, and increase staff productivity.• Led the innovation of enterprise process modernization, drove the change of user habits through communication and established partnerships, replaced the existing paper form sign-off, optimized the speed of the enterprise process and prevented human error.• Facilitated the legacy systems refreshment & integration, such as HRIS and BI systems, which have been used for more than ten years and are now successfully converted to the cloud, bringing employees a better user experience and self-service, and the systems can respond quickly based on the changes in external environment or in legal terms.• Established the data structure of the modern customer 360 concept, and it was the foundation for subsequent customer analyzing and marketing automation projects.• Led the team of Enterprise Excellence, ensuring that they are well-equipped to deliver high-quality performance, and providing development opportunities to enhance their overall capabilities.

台北市

I am in charge of: • Analyzed the requirements from customer service and sales teams to propose development efforts and schedule.• Managed the resource allocation from development team, provided developers the requirement insight, and being technical consultancy of stakeholder.• Organized regular meetings to update the project progress, discuss risk and mitigation plan, align release and maintenance schedule.• Led the team to manage incidents, tracking and reporting (By using JIRA system)The systems / projects that I handled are as follow:• LINE Business Connect.• Customer service system enhancement.• Adult member system upgrade (Included load test and performance enhancement)• Japanese version of customer service.

新北市新店區

• Enhanced the workflow of customize software to decrease the operation cost and human resource.• Supervised the team to ensure all projects are moved as planned. Planned new projects to support the other related departments.• Be the training instructor of “software life cycle”, “configuration management” and “issue management” section to new colleagues.• Developed automated workflow tool and performance reports to manage the performance and cost of each team. (by using C#、ASP.NET、T-SQL)• Supported the manager to communicate and coordinate with cross teams to define the workflow rule and criteria.• Maintained existing tool and servers. (Total 20 virtual and physical servers)• Fostered members and support members’ career growth and planning. (The members are the best employee winners in 2012 and 2014)