Manage online, phone and in-person room reservationsWelcome guests, check them in, distribute room keys and explain the hotel’s amenities.Take payment from customers.Respond to guests’ issues and complaints in a friendly, timely manner.Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.

Manage transactions with customers using cash registersScan goods and ensure pricing is accurateCollect payments whether in cash or creditIssue receipts, refunds, change or ticketsRedeem stamps and couponsCross-sell products and introduce new onesResolve customer complaints, guide them and provide relevant informationGreet customers when entering or leaving the storeMaintain clean and tidy checkout areasTrack transactions on balance sheets and report any discrepanciesBag, box or gift-wrap packagesHandle merchandise returns and exchanges

Answering questions and providing courteous service to customersTaking and completing orders accurately and efficientlyPolitely engaging in suggestive selling techniquesAccepting payment for product and delivering correct changeInspecting product for quality according to Krispy Kreme company standardsPreparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula) **Restocking products to guarantee freshnessPerforming sanitation duties in order to maintain an internal and external clean, safe and sanitary shop. Including but not limited to:Sweeping and mopping all required areas inside the store.Cleaning, sanitizing and stocking bathroomsCleaning and sanitizing tables and chairs in customer areaEmptying interior and exterior trash receptaclesEnsuring the parking lot and surrounding areas are kept cleanWashing windowsUnloading delivery trucksFollow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training WorkbooksAnswer telephone in a timely manner and utilize Krispy Kreme greeting proceduresOffer product samples to customers at GM s discretionOther miscellaneous duties as assigned