Yisroel Aronowitz Email & Phone Number

New York City Metropolitan Area

Microsoft Teams Phone Project:• Led the migration of 2500 users from the Genesys Pureconnect system to Microsoft Teams Phone, ensuring seamless communication during the transition.• Developed a PowerShell-based sync between Genesys Pureconnect and Microsoft Teams, streamlining the migration process.• Designed and implemented a script to query network management APIs, automatically updating e911 information across 6 locations with 3000 WAPs and 50 switches.• Provided end-user support and training for the new phone system.• Documented project aspects, including scripts and policies, to facilitate future modifications and ongoing management.Genesys Pureconnect Maintenance:• Managed user accounts by setting up new users and deactivating outdated accounts.• Provided general support and troubleshooting for end-users to resolve issues related to the phone system.

New York City Metropolitan Area

• Served as an escalation resource, promptly resolving complex technical issues that other technicians were unable to address, ensuring efficient store operations.• Played a key role in collaborating with cross-functional teams to troubleshoot and resolve bugs and issues related to the Windows 11 deployment.• Trained junior technicians, enhancing team performance and skill development.

New York City Metropolitan Area

• Initiated and executed a lab and stock area cleanup project, organizing and optimizing the workspace for improved efficiency and accessibility.• Deployed over 600 computers using Autopilot, streamlining the provisioning process, working out bugs and ensuring consistent setups for end-users.• Supported Windows 10, Citrix, Vmware, Android devices.• Contributed extensively to IT documentation, ensuring accurate records of processes, procedures, and solutions for future reference.

New York, United States

• Collaborated closely with software developers, product managers, and other stakeholders to understand project requirements and design test plans.• Conducted comprehensive testing and analysis of applications to ensure functionality, reliability, and usability for external users.• Actively contributed to the improvement of the quality assurance process, suggesting process enhancements and best practices.