Experienced Payment Services Specialist with five years of comprehensive experience in theonline gaming industry, primarily in customer service roles with a transition to the paymentteam. Specializing in payment, KYC, and AML procedures, with a focus on handlingtransactions, fraud detection, and regulatory knowledge.• Seasoned professional with extensive experience in Financial Services, demonstrating a proactive approach and innovative thinking to problem-solving. Over the years, I have developed strong analytical skills and a keen attention to detail, prioritizing tasks based on quality rather than quantity and effectively managing time.• Proficient in Know Your Customer (KYC) regulations, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) frameworks, with a track record of assisting customers in troubleshooting, onboarding, and investigating suspicious activities within the online gaming and financial industry. I excel in providing comprehensive analysis of customer satisfaction trends.• My passion lies in participating in projects aimed at enhancing efficiency, quality, and overall customer experience. By upholding the highest standards of compliance, I effectively identify and mitigate potential threats, ensuring the safety and trustworthiness of digital platforms for users to engage with confidence.